Operations

• Develop, maintain and execute processes that provide key services to users
• Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
• Resolve unique situations and improve workflows to account for new or uncommon issues
• Ensure a positive user experience by determining when additional information is needed or troubleshooting breakdowns in processes
• Participate in structured, hands-on training with milestones and progress check-ins

Operations Associate

ABA Regional Operations Manager

Operations Manager

VP, Growth Strategy and Operations

Engenheira de Inteligência Artificial – Operations

Fiber Operations Support Coordinator