Director, Global Enablement Operations
GitLab
GoSFDC
Operations Associate
Rocket Money (formerly Truebill)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $22 per hour
Job Level
JuniorMid-Level
About the role
- Develop, maintain and execute processes that provide key services to users
- Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
- Resolve unique situations and improve workflows to account for new or uncommon issues
- Ensure a positive user experience by determining when additional information is needed or troubleshooting breakdowns in processes
- Participate in structured, hands-on training with milestones and progress check-ins
Requirements
- Interest in personal finance
- Great Communication (writing and verbal)
- Proactive Problem Solving
- Workflow Management
- Taking Initiative and willingness to learn
- Customer service experience in a B2C tech company is a plus
Benefits
- Health, Dental & Vision Plans
- Life Insurance
- Long/Short Term Disability
- Competitive Pay
- 401k Matching
- Team Member Stock Purchasing Program (TMSPP)
- Learning & Development Opportunities
- Tuition Reimbursement
- Unlimited PTO
- Daily Lunch, Snacks & Coffee (in-office only)
- Commuter benefits (in-office only)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
Great CommunicationProactive Problem SolvingWorkflow ManagementTaking InitiativeWillingness to Learn
