Operations Associate
Teams Squared
Service Operations Manager
Highland Electric Fleets
full-time
Posted on:
Location Type: Remote
Location: Remote • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $145,000 per year
Job Level
SeniorLead
About the role
- Oversee EV Service Writers in managing service estimates, work order generation, scheduling, and service progress updates
- Ensure accurate recording of customer needs, technical requirements, and warranty coverage
- Monitor service quality, response times, and service satisfaction metrics
- Direct the Parts Supply personnel in sourcing, ordering, and inventory of parts required for EV repairs and maintenance
- Develop and maintain vendor relationships, manage procurement timelines, and ensure timely availability of critical items
- Collaborate with Procurement staff to implement tracking and control procedures for inventory accuracy and cost efficiency
- Supervise Warranty personnel in reviewing, documenting, and submitting claims for repair and replacement under OEM and supplier warranties
- Oversee the progress and resolution of warranty claims, ensuring compliance with manufacturer and service agreements
- Maintain comprehensive records for all serviced vehicles, warranty actions, and recall campaigns
- Establish processes for scheduled and unscheduled EV fleet maintenance, preventive checks, technical troubleshooting, and repair completion
- Deploy telematics and diagnostic software to monitor fleet health, instruct teams on technical issue resolution, and track service KPIs
- Collaborate with field technicians, OEM partners, and internal stakeholders for escalated and complex service requirements
- Design, document, and optimize department workflows, escalation protocols, and training programs for service writing, parts, and warranty teams
- Coach, mentor, and evaluate staff, setting clear goals, performance expectations, and development opportunities
- Lead meetings to review service quality, operational challenges, lessons learned, and process improvements
- Act as a primary contact for technical and operational inquiries from internal teams, customers, OEM partners, and leadership
- Provide regular reporting on service metrics, fleet status, parts inventory, and warranty results
Requirements
- 7+ years’ experience in automotive service operations, with emphasis on EV fleet, service writing, parts supply, and warranty supervision
- 3+ years in a leadership role, including team management responsibilities
- In-depth technical aptitude with EV and hybrid vehicle systems, diagnostics, and service software
- Proficiency with asset management, work order, and inventory tracking tools
- Proven ability to implement process improvements and respond to a dynamic operational environment
- Strong interpersonal, written, and verbal communication
- Outstanding analytical and troubleshooting abilities
- Commitment to customer-focused service and fleet uptime
- Organizational and time management proficiency
Benefits
- Competitive base salary and performance-based bonus program
- A supportive, highly collaborative, team-oriented environment
- Opportunities to make a difference, be heard, add value, and be recognized
- Growth and development with a leader in this new and exciting industry
- Ability to work with bright, innovative, and forward-thinking colleagues
- Health, Vision, and Dental coverage for employees & their dependents
- Life insurance
- Public transportation assistance
- Generous Paid Time Off
- 401(k) program and company match
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
EV fleet managementservice writingparts supply managementwarranty supervisiontechnical diagnosticsservice softwareprocess improvementanalytical skillstroubleshooting
Soft skills
leadershipinterpersonal communicationwritten communicationverbal communicationorganizational skillstime managementcoachingmentoring
