People Business Partner
Neat
Senior Billing Operations Analyst
Twilio
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteJob Level
Senior
About the role
- Support an international team of order management and billing specialists to ensure timely and accurate order processing and invoice generation
- Respond to and provide resolutions for internal and external escalations and customer inquiries
- Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts
- Execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy
- Participate in new process implementations, operational improvements, system enhancements, and training new team members, contributing from a subject matter expertise perspective.
Requirements
- 5+ years experience in a billing operations role
- Experience with Zuora, and Salesforce
- Excellent communication skills for internal and external stakeholders
- Proficiency in Excel
- Strong attention to detail
- Ability to prioritize and multitask throughout high volume order processing
- Ability to identify, analyze, and resolve issues independently
- Collaborative working style and experience working cross-functionally Ability to participate in flexible timezone meetings periodically
- Desired:
- Experience working in the SaaS/technology industry
- Experience working with an international team
- Knowledge of and experience with SOX controls
