Highland Electric Fleets

DevOps Engineer

• Serve as a subject matter expert across Highland’s charging technology stack, including charger hardware, charger connectivity and telemetry systems, OCPP, UL standards, SECC and EVCC interoperability, site power quality
• Investigate and resolve technical issues raised by Technicians, Tech Ops Support, and Customer Success teams through remote diagnostics and system analysis.
• Collaborate with our charger and vehicle OEM partners to validate interoperability before customer activation, troubleshoot open issues, coordinate hardware/software fixes, and oversee firmware or system updates.
• Document technical knowledge, resolutions, and standard operating procedures in internal playbooks to promote knowledge sharing and issue prevention.
• Support the development and refinement of the Remote Monitoring & Diagnostics (RM&D) program by integrating internal and external platform insights.
• Work cross-functionally to ensure that reliability insights inform broader operational and product deployment strategies.
• Lead the development of training materials for our field technicians, dealers, and end customers
• Provide in-person and remote training for our field technicians, dealers, and end customers
• Monitor and validate internal dashboards and analytics platforms to ensure accurate, actionable data on charger performance and uptime.
• Assist in the creation and execution of technical service campaigns and provide remote support to field technicians and reliability managers who are working on Highland’s charging infrastructure.
• Participate in R&D testing efforts to validate new hardware/software components and contribute insights to ongoing technology improvements.
• Promote a collaborative, open-minded work environment and actively contribute to continuous improvement across departments.

Charger Reliability Engineer

Field Engineer

• Apply maintenance KPI metric reporting such as PM compliance, Labor Utilization, and CPMs to drive overall uptime and reduce operational cost
• Represent the company at customer locations with the highest standards of professional conduct
• Coordinate, manage and serve as first escalation point for technician staff
• Provide repair and maintenance assistance to junior technician staff
• Retain a clean and safe work environment and brings any unsafe practices or conditions to management
• Diagnose malfunctions and perform electric vehicle and charger repairs (e.g. adjust/test steering, electrical, cooling, lubricating, braking systems, drive trains, suspensions, power steering units, etc.) and related assigned duties within qualification level, in accordance with all relevant Federal, State/Provincial and local guidelines and requirements. Test-drives vehicles to ensure repair resolved
• Maintain detailed and timely documentation for troubleshooting and repairs, records time and materials used for each assignment in asset management platform
• Assist in managing of external support vendors to follow up and document repairs being made to Highland’s assets
• Perform road calls and on the road repairs as assigned.
• Undergo electric vehicle and charger OEM and internal trainings
• Oversees inventory within a given area or responsibility including both stationary and mobile inventory sites hosted by Field Service Technician I’s
• Duties as assigned

Lead Service Engineer

Operations

• Oversee EV Service Writers in managing service estimates, work order generation, scheduling, and service progress updates
• Ensure accurate recording of customer needs, technical requirements, and warranty coverage
• Monitor service quality, response times, and service satisfaction metrics
• Direct the Parts Supply personnel in sourcing, ordering, and inventory of parts required for EV repairs and maintenance
• Develop and maintain vendor relationships, manage procurement timelines, and ensure timely availability of critical items
• Collaborate with Procurement staff to implement tracking and control procedures for inventory accuracy and cost efficiency
• Supervise Warranty personnel in reviewing, documenting, and submitting claims for repair and replacement under OEM and supplier warranties
• Oversee the progress and resolution of warranty claims, ensuring compliance with manufacturer and service agreements
• Maintain comprehensive records for all serviced vehicles, warranty actions, and recall campaigns
• Establish processes for scheduled and unscheduled EV fleet maintenance, preventive checks, technical troubleshooting, and repair completion
• Deploy telematics and diagnostic software to monitor fleet health, instruct teams on technical issue resolution, and track service KPIs
• Collaborate with field technicians, OEM partners, and internal stakeholders for escalated and complex service requirements
• Design, document, and optimize department workflows, escalation protocols, and training programs for service writing, parts, and warranty teams
• Coach, mentor, and evaluate staff, setting clear goals, performance expectations, and development opportunities
• Lead meetings to review service quality, operational challenges, lessons learned, and process improvements
• Act as a primary contact for technical and operational inquiries from internal teams, customers, OEM partners, and leadership
• Provide regular reporting on service metrics, fleet status, parts inventory, and warranty results

Service Operations Manager

Manager

About Us
Highland Electric Fleets’ electrification-as-a-service (EaaS) model aims to make electric school buses and other clean heavy duty vehicles attainable for every district across the US and Canada. Our turnkey solution tackles financing, vehicle procurement, infrastructure upgrade and maintenance to create a reliable and affordable fleet for our customers.

We know that cleaner buses create healthier communities and it’s our mission to eliminate the barriers to better student health and cleaner air - just 10 electric buses will reduce the pediatric asthma risk for 1,500 students!*

We are looking for candidates that want to help support this mission…

*Source: American Journal of Respiratory and Critical Care Medicine. Based on estimates for Highland customer with large fleet


Summary:
The Regional Service Manager provides project management and maintenance support for Highland’s asset management objectives. This role is responsible for providing direct oversight of maintenance activities requiring expertise in administering internal and external maintenance schemes for electric vehicles and chargers.

Further, this position will assist in global initiatives including project management, equipment allocation, standard operating procedure development, best practice implementation, equipment specifications standardization, and auditing.

With Highland facing significant growth, the position must be willing to adapt to different geographical areas (including different time zones) requiring management of staff and vendors, while supporting the proliferation of long-term maintenance strategy.

Regional Maintenance Manager

• The Manager, Fleet Operations Support is responsible for ensuring the smooth operation, high performance, and quality support of Highland’s electric fleet deployments.
• This role blends operational oversight, process improvement, technical guidance, and team leadership to deliver an exceptional experience for both external customers and internal stakeholders (customer success, engineering, maintenance).
• You will lead and develop a team of Fleet Support Specialists, who provide remote troubleshooting of customer-reported issues and assist in resolving operational challenges.
• The role requires strong technical aptitude with EV systems, fleet software, and diagnostic processes, to effectively train and guide team members in problem resolution.