Focus on outside plant repair, maintenance and related field operations functions.
Guide cross functional operational improvement working closely with CFTO domain leads to ensure smooth transition of new processes and tools through implementation.
Support continued performance improvement for all markets, focusing on performance optimization, efficiencies and growth/expansion.
Analyze existing key performance indicators to identify opportunities for improvement.
Work with market peers to develop and implement improvement plans.
Utilize existing data to prepare and present performance reviews to market teams.
Lead cross functional changes to share best practices across all market teams.
Provide subject matter expertise guidance to develop new and improve existing processes.
Facilitate financial performance analysis.
Requirements
5 years of experience leading a network operations efforts with responsibility for: resolution of network outages, preventative programs, change management and training.
Technical understanding of both passive optical networks and MAN IP networks
Experience managing large/complex cross functional projects and vendor management
Experience leveraging data analytics to drive improvements
PMP or Six Sigma certifications (preferred)
Knowledge of network drawings, route maps and scopes of work and interpreting fiber test results and auditing projects for compliance with scopes of work (preferred)
Experience in operational improvement and process/workflow development (preferred)
Analytical and financial skills (preferred)
Knowledge of Sales Force - Field Services Lightning (preferred)
Effective communication skills, both verbal and written (preferred)
Benefits
bonus
cash award
benefits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
network operationsdata analyticspassive optical networksMAN IP networksnetwork outage resolutionpreventative programschange managementprocess improvementworkflow developmentfiber test results interpretation