Rocket Money (formerly Truebill)

Operations

• Handle inbound phone calls with members, delivering clear, empathetic, and solutions-focused support
• Develop, maintain and execute processes that provide key services to users across phone, chat, and email channels
• Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
• Resolve unique situations and improve workflows to account for new or uncommon issues
• Ensure a positive member experience by actively listening, de-escalating when needed, and following up on open issues
• Communicate complex financial topics clearly and confidently over the phone

Operations Associate

Developer Relations

• Lead Team Boost
• Stay close to the code
• Own the roadmap
• Drive projects to a conclusion
• Support and grow the team
• Champion DX and UX
• Establish performance and quality as measurable practices
• Keep the foundation solid

Team Leader, Engineering – Performance & Developer Experience

Infrastructure Engineer

• Evolving our AWS account strategy, VPC design, and workload segmentation as our infrastructure footprint grows
• Owning our firewalls, and edge security strategy across our cloud footprint
• Enhancing our IaC security scanning, Terraform module governance, and pipeline security for our infrastructure deployments
• Owning and evolving our vulnerability management, misconfiguration detection, and SIEM strategy
• Setting the security bar for our AI products and AI-adjacent developer tooling, in partnership with product, InfoSec, and IT
• Contributing to day-to-day Cloud Infrastructure work alongside your security specialty — Terraform reviews, platform backlog, on-call rotation

Senior Infrastructure Engineer, Cloud Security

Account Manager

• Make key decisions for the future of our Partnerships systems that balance technical concerns with business concerns.
• Work closely with the Growth Marketing team to optimize their workflows and build tools that improve operational efficiency while maintaining an excellent user experience.
• Develop with TypeScript across the stack, building user interfaces using React and back-ends in Node & GraphQL.
• Collaborate with cross-functional stakeholders to understand nuanced business needs and communicate technical complexity and tradeoffs clearly when requirements evolve.
• Architect scalable solutions that may differ from initial requests but better serve the underlying business objectives and long-term technical sustainability.
• Own the full lifecycle of Partnerships & Martech technology, from initial planning and development through ongoing production maintenance and optimization.

Senior Full Stack Engineer – Partnerships, Martech

Full-stack Engineer

• Make key decisions for the future of our banking and investment systems that balance technical concerns with business concerns.
• Develop with TypeScript across the stack, building user interfaces using React and building back-ends in Node & GraphQL.
• Collaborate with cross-functional stakeholders to understand nuanced business needs and communicate technical complexity and tradeoffs clearly when requirements evolve.
• Architect scalable solutions that may differ from initial requests but better serve the underlying business objectives and long-term technical sustainability.
• Own the full lifecycle of Autopilot technology, from initial planning and development through ongoing production maintenance and optimization.

Operations Associate

Team Leader, Engineering – Performance & Developer Experience

Senior Infrastructure Engineer, Cloud Security

Senior Full Stack Engineer – Partnerships, Martech

Senior Full Stack Engineer, Autopilot