Rocket Money (formerly Truebill)

Project Manager

• Lead creative kickoffs for all major projects- owning the brief, aligning expectations, and setting strong creative direction from day one
• Manage day-to-day digital ad production within our pod structure, ensuring seamless execution across net new assets, iterations, and multi-format resizes and variations
• Continuously evaluate and improve creative workflows by identifying inefficiencies, implementing solutions, and refining briefs, templates, and tool configurations to increase team velocity and output quality
• Champion AI solutions to enhance project delivery—actively test emerging technologies and translate learnings into actionable improvements that elevate team performance
• Research, test, and roll out new tools- from project management platforms to automation solutions that enhance team capabilities
• Create and maintain asset operations including Notion and Airtable tickets, version tracking, and Dropbox folder architecture
• Scale ad production pipelines while managing change in fast-paced, innovation-focused environments
• Own quality control and asset integrity—verifying proper uploads, naming conventions, and programming queue assignments to ensure flawless delivery
• Deliver high-performance marketing ads under tight deadlines
• Partner with legal to submit assets for review and track approval status
• Track and report on key performance indicators- on time and in full delivery, revision time, and stakeholder satisfaction
• Build playbooks and standards that document learnings and elevate the entire creative operation

Creative Project Manager

Operations

• Handle inbound phone calls with members, delivering clear, empathetic, and solutions-focused support
• Develop, maintain and execute processes that provide key services to users across phone, chat, and email channels
• Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
• Resolve unique situations and improve workflows to account for new or uncommon issues
• Ensure a positive member experience by actively listening, de-escalating when needed, and following up on open issues
• Communicate complex financial topics clearly and confidently over the phone

Operations Associate – Phone Support

Product Designer

• Partner with VSC’s Group Product Manager and Engineering Director to set and drive the product vision, strategy, and roadmap.
• Champion quality and user-centered design principles across everything your team builds and ships.
• Manage and mentor a small team of designers, fostering growth, collaboration, and excellence in design practices.
• Design, prototype and ship experiences that help users make smarter financial decisions.
• Work closely with cross-functional partners in Research, Design Systems, Data Analytics, and Product Design Ops to elevate your team’s thinking and execution.
• Collaborate with other Product Design Team Leads to drive visibility and cohesion across groups and continuously improve our design process.
• Stay informed on industry trends, emerging technologies, and best practices to continuously elevate the product and the team’s capabilities.

Product Design Manager – Visibility, Spend Control

Creative Strategist

• Help the development and execution of Rocket Money’s creative testing roadmap, driving scale and efficiency across both digital and offline channels.
• Collaborate closely with the creative team to design, implement, and optimize creative experiments. You will recommend testing approaches, monitor performance, analyze results, and translate insights into clear creative direction that continuously elevates the team's output.
• Conduct in-depth creative performance analyses, translating data into clear, actionable recommendations for the creative team to enhance future campaigns.
• Establish yourself as the go-to expert in creative experimentation within the app and web user acquisition space. You will stay up to date on industry trends and emerging opportunities, ensuring we lead the charge in creative innovation. Your ability to understand and leverage data sources will be essential in evaluating and refining creative test outcomes.
• Stay ahead of industry trends by researching the latest algorithmic insights, creative trends (paid and organic), and forging strong partnerships with channel representatives (Meta, TikTok, Youtube, and other key platforms) to identify and capitalize on creative testing opportunities that drive scale and growth.
• Cultivate a culture of innovation and continuous improvement within the team by regularly sharing data-driven trends and the outcomes of creative experiments.

Art Director

• Lead the development and execution of Rocket Money’s creative testing roadmap, driving scale and efficiency across both digital and offline channels.
• Collaborate closely with the creative team to design, implement, and optimize creative experiments. You will recommend testing approaches, monitor performance, analyze results, and translate insights into clear creative direction that continuously elevates the team's output.
• Conduct in-depth creative performance analyses, translating data into clear, actionable recommendations for the creative team to enhance future campaigns.
• Establish yourself as the go-to expert in creative experimentation within the app and web user acquisition space. You will stay up to date on industry trends and emerging opportunities, ensuring we lead the charge in creative innovation. Your ability to understand and leverage data sources will be essential in evaluating and refining creative test outcomes.
• Stay ahead of industry trends by researching the latest algorithmic insights, creative trends (paid and organic), and forging strong partnerships with channel representatives (Meta, TikTok, Youtube, and other key platforms) to identify and capitalize on creative testing opportunities that drive scale and growth.
• Cultivate a culture of innovation and continuous improvement within the team by regularly sharing data-driven trends and the outcomes of creative experiments.

Senior Manager, Creative Strategy

• Handle inbound chat and email inquiries from members, delivering clear, empathetic, and solutions-focused support
• Develop, maintain and execute processes that provide key services to users across chat and email channels
• Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
• Resolve unique situations and improve workflows to account for new or uncommon issues
• Ensure a positive member experience by actively listening, de-escalating when needed, and following up on open issues
• Communicate complex financial topics clearly and confidently in writing across chat and email

Operations Associate

Full-stack Engineer

• Build and ship Premium management features across Stripe, in-app purchases (Apple IAP / Google IAP), credit card payment flows, and post-purchase lifecycle management.
• Own projects end-to-end: problem definition, technical design, implementation, rollout, and ongoing reliability.
• Partner closely with our product partners, data teams, and operations partners to create systems that are safe, scalable, and pleasant to use.
• Improve reliability and observability across critical workflows by instrumenting services, debugging production issues, and raising engineering standards.
• Write clear design docs and RFCs, participate in code reviews, and contribute to a culture of thoughtful feedback and continuous improvement.
• Drive technical direction: propose architectures, evaluate tradeoffs, and influence the team’s product and technical roadmap.
• Mentor and unblock others: coach mid-level engineers, pair on tricky problems, and share best practices.