Rock-it Cargo

Sports Freight Forwarding and Logistics Operations Specialist

Rock-it Cargo

full-time

Posted on:

Origin:  • 🇨🇦 Canada

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Salary

💰 CA$60,000 - CA$80,000 per year

Job Level

Mid-LevelSenior

About the role

  • Coordinate and manage the end-to-end import/export processes, ensuring timely movement of client goods across countries and regions.
  • Provide exceptional customer service by promptly and professionally addressing client inquiries and concerns.
  • Build and maintain strong relationships with smaller ad hoc clients and larger assigned accounts to provide superior logistics service and develop client loyalty.
  • Communicate and collaborate with clients and vendors to understand shipping requirements and provide tailored solutions.
  • Manage relationships with carriers, negotiate rates, and secure optimal shipping options for clients.
  • Prepare and process import/export documents such as commercial invoices, packing lists, certificates of origin, and customs declarations.
  • Coordinate with customs authorities to ensure compliance with import/export regulations and documentation.
  • Proactively identify cost-saving opportunities and efficiency improvements; stay informed on trade regulation changes and industry trends.
  • Resolve customs clearance or transportation issues (delays, damages, losses, disputes) to maintain supply chain integrity.
  • Evaluate and optimize the efficiency, quality, and cost-effectiveness of the shipping process and implement improvements.
  • Collaborate with various departments, including finance and customer service, to ensure seamless operations.

Requirements

  • 3-5 years’ experience ideal; no previous logistics experience is required if the candidate has the propensity to grasp operational processes and procedures.
  • Enjoy and comfortable working in a customer service role.
  • Advanced computer skills including programs such as Microsoft Excel, Smartsheet and Outlook.
  • Must be open to change and an advocate for continuous improvement.
  • Must be highly organized with the ability to multitask.
  • Ability to work in a fast-paced and dynamic environment.
  • Excellent communication skills.
  • Must be results-oriented and willing to take ownership of all assigned projects.
  • Team player with a positive attitude.
  • Rotation of on-call weekend responsibilities; Core hours 9AM-5PM and schedule fluctuates based on workloads.