Security Engineer

• Maintain and Operate Secure Cloud Infrastructure: Lead the ongoing maintenance and operation of secure cloud infrastructures, focusing on AWS and cloud-native technologies. Ensure environments are resilient, compliant, and secure through multi-layered protection strategies
• Cloud Native Application Protection: Secure applications built for cloud environments by automating security assessments, monitoring runtime environments, and integrating security practices into the development lifecycle. Focus on containers, serverless architectures, and virtual machines, adapting to emerging threats
• Cloud Workload and Data Protection: Implement robust security controls for cloud workloads and data, including containers, virtual machines, and serverless architectures. Protect against threats while maintaining performance and scalability, using encryption, data loss prevention, and access controls
• Kubernetes and Cloud Security Hardening: Lead security hardening across all cloud security layers, with a focus on Kubernetes clusters and cloud-native environments. Secure container runtimes, implement stringent network policies, manage secrets securely, and ensure resilience against attacks at scale
• Collaborate on Secure Platform Solutions: Partner with infrastructure, product security, security engineering, and engineering teams to design and implement secure platform solutions. Provide expertise in developing Infrastructure as Code (IaC), CI/CD pipelines, and deployment processes, ensuring security is integrated throughout the development lifecycle
• Automation of Security Operations: Develop and deploy automation solutions to enhance security operations, reduce manual efforts, and ensure consistent security practices. Create reusable templates and modules for secure infrastructure to enable rapid, secure deployments
• Security Incident Response: Contribute to incident response efforts, including detection, analysis, containment, and recovery. Work with internal and external stakeholders to minimize the impact of incidents and prevent future occurrences
• Compliance, Risk Management, and Data Governance: Ensure cloud infrastructures comply with standards such as SOC 2, HIPAA, and HITRUST. Implement automated compliance checks, data governance practices, and reporting to maintain alignment with these frameworks and protect data integrity
• Technical Leadership and Mentorship: Act as a technical leader and mentor, promoting a security-first mindset. Guide best practices in cloud security and data protection, and integrate secure practices into the organization’s culture and processes

Staff Cloud Security Engineer

Compliance

• Serve as both a risk practitioner and automation engineer. Automate everything.
• Own and maintain the compliance platform (Vanta), including control mapping, evidence collection, continuous monitoring, and audit workflows
• Perform risk assessments, vendor security reviews, and control gap analyses, and track remediation through to completion
• Manage control documentation, policies, procedures, and supporting artifacts across multiple compliance frameworks
• Partner with Security, IT, Infrastructure, and Engineering teams to ensure technical and administrative controls align with documented policies and compliance requirements
• Support internal and external audits (SOC 2, HIPAA, HITRUST)
• Own and maintain the cyber risk register, collaborating with risk owners to quantify risks and develop remediation plans.
• Develop and maintain risk reporting, metrics, and executive summaries with BI tools (Looker, Hex, etc)

Senior GRC Engineer

• Participate in Ro’s cross-functional advertising review process, evaluating creative assets for FDA advertising and promotion compliance, including social media ads, website content, TV and audio spots, and out-of-home advertising
• Serve as an internal subject matter expert on FDA advertising and promotion requirements
• Stay abreast of changes in FDA regulations and industry trends in health product advertising
• Maintain company-wide advertising and promotion guidelines and deliver related trainings

Senior Manager, Advertising and Promotion – Regulatory Affairs

Manager

• Manage the ongoing development, implementation, and maintenance of a robust Quality Program / Quality Management System across all parts of Ro
• Lead tracking, trending, and analysis of quality system metrics, including: a) deviations and nonconformances, b) CAPAs and effectiveness checks, c) SCARs and recurring quality signals, and d) complaints and product defects
• Prepare and present quality system data and trends to cross-functional partners
• Represent Quality Systems on cross-functional project teams, ensuring clear communication of quality system requirements, procedural expectations, and deliverables
• Serve as system owner for document control, including: a) identifying the need for new or revised controlled documents b) drafting, reviewing, and coordinating approval of SOPs, policies, work instructions, and forms, and c) managing document lifecycle activities, including periodic review and archival
• Coordinate and maintain training content and training assignment linkage to controlled documents
• Support inspection readiness by ensuring quality system documentation is current, accurate, and traceable and by creating visibility of Ro’s audit playbook for all employees
• Act as a member of the internal audit team, supporting execution of internal audit schedules and follow-up activities
• Support third-party audits and vendor quality activities, including audit scheduling and follow-up where applicable

Corporate Quality Manager

Customer Support

• Own the end-to-end performance of Ro’s outsourced member experience operations across multiple BPO partners, sites, and support channels (e.g., chat, messaging, email, voice), with accountability for service quality, productivity, staffing health, and overall operational effectiveness
• Lead, coach, and develop senior CX Leaders within BPO environments, setting clear expectations for performance, consistency, and growth while building strong leadership capability at scale
• Establish and evolve the operating model for outsourced, omnichannel support, including performance frameworks, staffing alignment, escalation paths, and operating rhythms that ensure teams are set up for success and aligned to Ro’s standards
• Serve as the primary partner to BPO leadership teams, driving accountability through clear goals, calibrated coaching and QA expectations, and a culture of continuous improvement
• Design and implement scalable workflows, SOPs, and knowledge tools that enable consistent, high-quality support across all external teams and channels
• Partner closely with QA, capacity planning, and strategy teams to identify systemic performance gaps and lead targeted, data-driven interventions across sites, vendors, and channels
• Leverage tools such as Zendesk, AI-enabled workflows, macros, automations, and chatbots to streamline operations, improve efficiency, and enhance the patient experience without losing the human touch
• Regularly analyze performance data across volume, quality, satisfaction, and efficiency — by channel and site - proactively identifying trends, risks, and opportunities for improvement
• Champion the voice of the patient by translating frontline and performance insights into clear recommendations for product, pharmacy, and engineering partners to improve the end-to-end, omnichannel experience
• Lead large-scale change management efforts across BPO partners, including structured rollout plans, documentation, training, and reinforcement to ensure adoption and sustained impact
• Build and sustain a high-trust, performance-driven culture within outsourced teams, where leaders and frontline agents feel supported, empowered, and connected to Ro’s mission

Associate Director – Customer Experience Operations

Performance Marketing

• Help shape the future of healthcare and infuse design excellence into every Ro touchpoint.
• Focus on creating iterative and net new performance-driven paid social work across various platforms that bring our brand to life.
• Join a team of creative craftspeople passionate about making a difference in healthcare.
• Build a brand and design work that empowers folks to make proactive, informed decisions about their health and who believes design can play a key role in making clinically sound health info accessible to all.

Senior Designer, Paid Social – Multidisciplinary

iOS Engineer

• Drive the architecture, design, and implementation of new features in Ro’s iOS app, supporting thousands of members daily.
• Build real-time, visually engaging, and accessible experiences that help patients seamlessly achieve their health goals and manage their care.
• Partner closely with design, product, and backend engineers to influence the roadmap and shape Ro’s native mobile patient experience.
• Own the technical quality of the iOS app—defining and enforcing best practices in testing, observability, accessibility, and performance optimization.
• Continuously identify and address opportunities to improve app performance, scalability, and developer velocity.
• Contribute to architectural vision and the evolution of Ro’s mobile ecosystem, including CI/CD pipelines, monitoring, and release management.
• Mentor teammates through code reviews, pairing, and design discussions, fostering a culture of learning and technical excellence