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Ro

Senior IT Engineer

Ro

Senior IT Engineer ensuring a frictionless, secure experience while maintaining Ro's internal systems. Collaborating with other technology teams to enhance healthcare delivery.

Posted 7/2/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $128,400 - $165,000 per yearWebsite

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformMacOSPythonTerraform

About the role

Key responsibilities & impact
  • Manage and tune endpoints across macOS, Windows, ChromeOS, and VDI platforms, ensuring optimum performance, up-to-date software and a great user experience
  • Administer enterprise browser policy, extension management, and secure defaults across the fleet
  • Build and maintain no-code/low-code automation (Tines/Okta Workflows) to streamline and proactively resolve operational tasks
  • Utilize infrastructure-as-code (IaC) to standardize provisioning and configuration management across platforms and infrastructure
  • Contribute to the development and deployment of Ro's Zero Trust strategy across device and user identity
  • Own and operate Ro's cloud-hosted VDI environment, including the underlying server infrastructure that supports it
  • Contribute to IT Engineering's GitHub repositories, building and maintaining tooling such as osquery and Santa
  • Collaborate with IT, Security, and Risk Management teams to ensure maximum protection of Ro's assets
  • Use AI coding assistants and agentic tooling to build, debug, and operate system integrations and automations while applying sound judgment about where agents fit versus deterministic automation
  • Fully own project implementation plans and schedules
  • Provide support to issues escalated to the IT Engineering team
  • Participate in on-call rotation approximately every 6 weeks

Requirements

What you’ll need
  • 5+ years of IT Engineering experience, successfully designing, implementing and maintaining systems that scale
  • Excellent understanding of endpoint management capabilities (MDM, BYOD, MAM) across platforms
  • Fluency with scripting/coding and interacting with APIs via bash, Python, or low-code tools like Okta Workflows and increasingly, via AI-assisted workflows
  • Experience packaging and deploying software idempotently for seamless deployments
  • Proficiency with AI coding assistants and agentic tooling for building, debugging, and operating integrations — you direct the tooling rather than hand-writing every line
  • Experience provisioning workloads on a major cloud provider (AWS, Azure, GCP) with Terraform
  • Security instincts for granting tools and agents access to systems: least-privilege scoping, secure defaults, and a healthy skepticism about what you automate
  • Ability to move quickly, learn new technologies, and adopt new tooling as it emerges
  • Passion for building and maintaining a superior IT hygiene posture and user experience
  • Strong team player - we cross-train and level up together
  • Excellent troubleshooting skills

Benefits

Comp & perks
  • Competitive equity and benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Endpoint ManagementScriptingInfrastructure-as-CodeCloud ProvisioningSoftware Packaging and DeploymentAutomationTroubleshootingSecurity PracticesAPI InteractionNo-Code/Low-Code Tools
Soft Skills
Team PlayerAdaptabilityProblem-SolvingCollaborationCommunication