Rittal North America LLC

Business Development Rep

• Identify and develop new business opportunities within the Energy & Power markets, including EVCI, BESS, Data Centers, renewables, and power grid sectors.
• Uncover and Identify power distribution systems and projects
• Identify potential Busbar bar applications
• Educate Electrical Engineering personnel to introduce Busbar as a primary distribution solution
• Deliver technical presentations for vertical markets and power distribution
• Bring together different company resources and collaborate on large projects
• Collaborate with Marketing and Product Management to shape messaging and promotional strategies for social media and sales collateral.
• Build and maintain a strong network of industry contacts and strategic partners.
• Represent Rittal at industry events, conferences, and customer engagements.
• Lead client meetings, presentations, and follow-ups to nurture long-term relationships.
• Analyze market trends and customer needs to inform strategic decisions.
• Work closely with Eplan to deliver integrated solutions and maximize customer value.
• Develop use cases and application samples to support sales efforts.
• Serve as a liaison between U.S. operations and German headquarters to align global strategies.

Business Development Manager – Energy & Power

General

• Coordinate and schedule field service technicians to ensure timely resolution of client issues related to RAS.
• Communicate clearly with customers regarding service appointments, status updates, and problem resolution.
• Track and document all service activities, ensuring accurate records for reporting and billing.
• Manage and prioritize service tickets to meet client expectations and SLA requirements.
• Collaborate with inventory and parts management to ensure technicians have necessary tools and parts.
• Monitor and report on service performance metrics, identifying areas for improvement.
• Liaise with technical support and other departments to resolve complex issues swiftly.
• Ensure all field operations comply with safety standards and company policies.
• Provide administrative support, including preparing reports, scheduling, and documentation.

RAS Service Coordinator

• Identify and pursue new business opportunities through market research, networking, and lead generation.
• Develop and execute strategic plans to achieve sales targets and expand our customer base.
• Analyze market trends, client needs, and competitive dynamics to guide sales strategy.
• Collaborate with internal teams (marketing, product, operations) to align offerings with market demand.
• Negotiate contracts and close deals that meet revenue and profitability goals.
• Track and report on sales performance, pipeline development, and market trends.
• Represent the company at industry events, conferences, and networking functions.
• Drive regional engagement with the Vertical Market Team’s strategy by translating national priorities into actionable regional plans, coordinating field activities, and aligning reps and distributors to targeted accounts and applications.
• Support major OEM, EU, and distribution engagements where multi-touch coordination is required, ensuring momentum without needing Regional VP escalation.
• Develop relationships with complementary technology partners (Rockwell, Siemens, ABB, Phoenix Contact, etc.) to further reach into new accounts.

Business Development Manager

• Coordinate in-house and field service technicians (direct employees/sub-contractors); communicate by telephone, fax, and email to all parties throughout the process until satisfactory results have been achieved in cost effective manner
• Manage specific customer projects including definition of requirements, quoting, resource requirements, deliverables and on-time completion
• Schedule approved travel for technicians as needed (direct employees/sub-contractors)
• Develop and/or secure estimates/quotations for installations, services and repairs as needed
• Identify and evaluate the performance and competency levels of technicians and service partners
• Maintain Rittal’s web-based service ticket system, SAP service module, and files as needed
• Provide customers, end user and service personnel with application support and technical assistance by telephone and email with high emphasis on Climate Control products
• Perform troubleshooting for customers providing most effective solution
• Process warranty and non-warranty claims for parts and service
• Support company sales of climate control products through customer relations
• Other duties as assigned

Service Coordinator

Inside Sales

• Provide day-to-day leadership, direction, and support to Inside Sales Representatives
• Coach and mentor team members to improve sales effectiveness, product knowledge, customer engagement, and professional growth
• Monitor individual and team performance against established sales goals and key performance indicators (KPIs)
• Conduct regular performance discussions and provide constructive feedback and development plans
• Assist with onboarding, training, and continuous development of new and existing team members
• Foster a collaborative, customer-focused, and results-oriented team environment
• Support execution of regional sales strategies to achieve revenue, market share, and customer retention goals
• Help drive prospecting activities, lead generation, and pipeline management within assigned territories
• Monitor sales activity, quotation follow-up, customer engagement, and opportunity progression
• Work closely with Inside Sales Representatives to identify and pursue high-priority target accounts
• Assist with customer escalations and complex sales opportunities as needed
• Analyze sales trends and recommend actions to improve performance and increase market penetration
• Maintain a thorough understanding of Rittal's product portfolio, applications, markets, and distribution channels
• Ensure high levels of customer satisfaction through timely communication, responsiveness, and problem resolution
• Collaborate with Outside Sales Representatives, Manufacturer Representatives, Distributors, and Internal Departments to maximize customer support and sales effectiveness
• Support customer visits, trade shows, and sales events as required
• Serve as a role model in building strong customer relationships and delivering exceptional service
• Review sales reports, metrics, and performance dashboards to monitor business results
• Communicate sales opportunities, market trends, competitive information, and customer feedback to management
• Ensure compliance with company policies, procedures, and sales processes
• Identify opportunities for process improvements and increased team efficiency
• Assist management with workforce planning, scheduling, and resource allocation
• Perform other duties and responsibilities as assigned

Team Leader – Inside Sales

Product Manager

• Perform market research on new products
• Establish timeline for developing products
• Influence pricing and packaging
• Guide sales teams
• Develop messaging and market positioning around products
• Articulate outbound tasks necessary to explain benefits of product features
• Establish and drive IT Cooling Systems product direction by developing, maintaining, and owning product roadmap

Product Manager – IT Cooling Systems

Sales Engineer

• Partner strategically with Account Managers throughout the customer journey to lead technical discoveries and demonstrations that identify value propositions that lead to closing new logo and expansion opportunities.
• Lead deep-dive discovery sessions to understand prospect workflows, identify technical operational improvements, and map business challenges to high-value Eplan solutions.
• Design and deliver highly tailored, value-based product demonstrations and Proof of Concepts (POCs) that focus on ROI and business outcomes rather than simple feature walkthroughs.
• Serve as the pre-sales “trusted advisor” and industry expert, handling technical objections and building confidence with both engineering teams and executive stakeholders.
• Present at trade shows, webinars, and local markets to increase brand awareness, highlight Eplan’s capabilities, and generate sales pipeline.