Team Leader – Inside Sales

Rittal North America LLC

Team Leader for Inside Sales at Rittal, managing a team of Inside Sales Representatives. Driving sales growth, customer satisfaction, and operational excellence in a remote environment.

Posted 7/10/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Provide day-to-day leadership, direction, and support to Inside Sales Representatives
Coach and mentor team members to improve sales effectiveness, product knowledge, customer engagement, and professional growth
Monitor individual and team performance against established sales goals and key performance indicators (KPIs)
Conduct regular performance discussions and provide constructive feedback and development plans
Assist with onboarding, training, and continuous development of new and existing team members
Foster a collaborative, customer-focused, and results-oriented team environment
Support execution of regional sales strategies to achieve revenue, market share, and customer retention goals
Help drive prospecting activities, lead generation, and pipeline management within assigned territories
Monitor sales activity, quotation follow-up, customer engagement, and opportunity progression
Work closely with Inside Sales Representatives to identify and pursue high-priority target accounts
Assist with customer escalations and complex sales opportunities as needed
Analyze sales trends and recommend actions to improve performance and increase market penetration
Maintain a thorough understanding of Rittal's product portfolio, applications, markets, and distribution channels
Ensure high levels of customer satisfaction through timely communication, responsiveness, and problem resolution
Collaborate with Outside Sales Representatives, Manufacturer Representatives, Distributors, and Internal Departments to maximize customer support and sales effectiveness
Support customer visits, trade shows, and sales events as required
Serve as a role model in building strong customer relationships and delivering exceptional service
Review sales reports, metrics, and performance dashboards to monitor business results
Communicate sales opportunities, market trends, competitive information, and customer feedback to management
Ensure compliance with company policies, procedures, and sales processes
Identify opportunities for process improvements and increased team efficiency
Assist management with workforce planning, scheduling, and resource allocation
Perform other duties and responsibilities as assigned

Requirements

What you’ll need

Minimum 5 years of sales experience, preferably in industrial, manufacturing, technical, or B2B sales environments
Bachelor's degree in Business, Marketing, Engineering, or related field preferred
Equivalent combination of education and experience may be considered
Prior experience leading teams, mentoring employees, or serving in a lead role preferred
Experience working with distributors, manufacturers' representatives, and field sales organizations is highly desirable
Strong leadership, coaching, and team development skills
Comprehensive understanding of consultative sales principles and customer relationship management
Technical aptitude with the ability to understand industrial products and applications
Excellent verbal, written, presentation, and interpersonal communication skills
Strong analytical, problem-solving, and decision-making abilities
Effective organizational, time management, and prioritization skills
Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and CRM systems
Self-motivated, goal-oriented, and capable of thriving in a remote work environment
Ability to influence and collaborate across multiple functions and levels of the organization

Benefits

Comp & perks

Remote/home office environment
Travel up to 25% for customer visits, trade shows, training, and team meetings
Regular interaction with customers, distributors, field sales personnel, and internal departments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Sales ExperienceTechnical AptitudePerformance MonitoringSales Strategy ExecutionPipeline ManagementSales ReportingMarket AnalysisProcess ImprovementWorkforce PlanningResource Allocation

Soft Skills

Interpersonal CommunicationTeam DevelopmentOrganizational SkillsTime ManagementCollaboration