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Service Coordinator
Rittal North America LLCService Coordinator at Rittal LLC coordinating field service technicians and managing customer projects. Ensuring customer satisfaction with a focus on high-efficiency climate control systems.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HVAC systems, including air conditioning repair and service, with a strong focus on customer project management and technical support. Proficient in utilizing SAP and Microsoft Office for effective communication and project coordination.
Highest-signal resume keywords
HVAC CertificationEPA CertificationAir Conditioning RepairSAP ExperienceElectrical Testing Equipment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Air Conditioning RepairHVAC SystemsTroubleshootingEstimates/Quotations DevelopmentProject ManagementTechnical AssistanceWarranty Claims ProcessingResource ManagementPerformance EvaluationCost Effective Solutions
Soft Skills
Attention to DetailOrganizational SkillsFollow-Up SkillsCommunication Skills
Tools & Technologies
SAP Service ModuleWeb-Based Service Ticket SystemMicrosoft Office
Certifications & Qualifications
HVAC CertificationEPA Certification
Industry Keywords
Climate Control ProductsField ServiceCustomer RelationsService PartnersTechnical Support
About the role
Key responsibilities & impact- Coordinate in-house and field service technicians (direct employees/sub-contractors); communicate by telephone, fax, and email to all parties throughout the process until satisfactory results have been achieved in cost effective manner
- Manage specific customer projects including definition of requirements, quoting, resource requirements, deliverables and on-time completion
- Schedule approved travel for technicians as needed (direct employees/sub-contractors)
- Develop and/or secure estimates/quotations for installations, services and repairs as needed
- Identify and evaluate the performance and competency levels of technicians and service partners
- Maintain Rittal’s web-based service ticket system, SAP service module, and files as needed
- Provide customers, end user and service personnel with application support and technical assistance by telephone and email with high emphasis on Climate Control products
- Perform troubleshooting for customers providing most effective solution
- Process warranty and non-warranty claims for parts and service
- Support company sales of climate control products through customer relations
- Other duties as assigned
Requirements
What you’ll need- HVAC certification is required and a minimum of 3 years of experience in air conditioning repair and/or service.
- EPA certification for refrigerant recovery and servicing of CFC based units required.
- Strong mechanical and electrical aptitude with experience using electrical testing equipment (meters etc.) to troubleshoot HVAC equipment required.
- Previous field service is preferred.
- Attention to details and organization skills with great follow-up skills.
- Intermediate level of experience with Microsoft Office products.
- SAP experience a plus.
Benefits
Comp & perks- Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required.