RAS Service Coordinator

Rittal North America LLC

RAS Field Service Coordinator overseeing and coordinating field service activities related to RAS. Communicate with technicians and customers ensuring efficient service delivery.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating field service operations, ensuring timely resolution of client issues while maintaining compliance with safety standards. Proficient in managing service tickets, tracking performance metrics, and utilizing scheduling software to enhance operational efficiency.

Highest-signal resume keywords

Field Service CoordinationService Management SoftwareOrganizational SkillsCommunication SkillsRAS Technologies Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Field Service CoordinationService Management SoftwareSchedulingDocumentationPerformance Metrics Tracking

Soft Skills

Organizational SkillsTime-Management SkillsInterpersonal AbilitiesProblem Resolution

Industry Keywords

RAS TechnologiesClient ExpectationsSLA RequirementsSafety StandardsTechnical Support

About the role

Key responsibilities & impact

Coordinate and schedule field service technicians to ensure timely resolution of client issues related to RAS.
Communicate clearly with customers regarding service appointments, status updates, and problem resolution.
Track and document all service activities, ensuring accurate records for reporting and billing.
Manage and prioritize service tickets to meet client expectations and SLA requirements.
Collaborate with inventory and parts management to ensure technicians have necessary tools and parts.
Monitor and report on service performance metrics, identifying areas for improvement.
Liaise with technical support and other departments to resolve complex issues swiftly.
Ensure all field operations comply with safety standards and company policies.
Provide administrative support, including preparing reports, scheduling, and documentation.

Requirements

What you’ll need

Prior experience in field service coordination or technical support preferred.
Strong organizational and time-management skills.
Excellent communication and interpersonal abilities.
Ability to prioritize tasks in a fast-paced environment.
Knowledge of RAS technologies or related systems is a plus.
Proficiency in service management or scheduling software.

Benefits

Comp & perks

Health insurance
Paid time off
Flexible working arrangements