Partnerships Manager
Riskified
Enterprise Account Manager
Riskified
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the merchant’s representative within Riskified, helping them maximize value from the service
- Manage and prioritize needs for a book of business of about 5-10 clients with ACV of $6m-$15m+
- Develop and execute multi-year strategic account plans aligned with client goals and internal growth targets
- Build and deepen executive-level relationships across multiple functions within enterprise customers
- Act as the voice of the customer internally, advocating for needs and influencing product, support, and operational teams
- Identify and close upsell, cross-sell, and renewal opportunities; collaborate cross-functionally to deliver solutions
- Leverage data and KPIs to monitor account health, usage trends, and growth potential
- Navigate complex deal cycles, including pricing strategy, contract negotiations, and procurement processes
- Manage escalations with professionalism, empathy, and urgency to protect customer relationships and business outcomes
Requirements
- Proven success managing large, strategic enterprise accounts with $5-10M+ annual revenue
- Strong strategic thinking and business acumen, with the ability to translate customer needs into actionable plans
- Exceptional relationship-building skills and experience engaging with C-suite stakeholders
- Excellent communication, negotiation, and storytelling abilities with a data-driven mindset
- Demonstrated ability to lead cross-functional teams without formal authority
- Comfortable working in a fast-paced, ambiguous environment with a solution-oriented approach
- Deep understanding of payments, fraud and ecommerce landscape preferred and the ability to quickly learn technical concepts
- High emotional intelligence, resilience, and a proactive mindset in managing customer challenges and opportunities
Benefits
- Our NYC team is currently working in a hybrid of remote and in-office for all our team members
- Fully-covered medical, dental, and vision insurance from your first day
- All full-time regular employees are eligible to receive stock-based awards
- Equity for all employees, 401(k) + matching, commuter benefits
- Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
- Yoga, pilates, soccer league, wellness classes
- Wide-ranging opportunities to volunteer and make an impact in local communities
- Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns
- Awesome Riskified gifts and swag!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic account managementdata analysiscontract negotiationupsellingcross-sellingKPI monitoringpricing strategyprocurement processes
Soft skills
strategic thinkingbusiness acumenrelationship buildingcommunicationnegotiationstorytellingleadershipemotional intelligenceresiliencesolution-oriented approach
