Account Representative, SMB Outbound Sales
PayPal
Senior Account Manager
Bluefish AI
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Work with Account Lead to manage a portfolio of strategic customer accounts (primarily Fortune 500 companies and top-tier agencies) ensuring satisfaction, retention, and account growth.
- Serve as a trusted partner to mid- and senior-level customer stakeholders to help them get maximum value from the Bluefish AI platform.
- Manage day-to-day relationships with your Account Lead to ensure high levels of satisfaction and engagement.
- Support the development and execution of account plans aligned with customer objectives and internal growth goals.
- Identify opportunities to increase product adoption and drive account expansion in partnership with Account Lead and Sales.
- Collaborate cross-functionally with product, support, marketing, and sales teams to deliver a seamless customer experience.
- Monitor account health through usage data, feedback, and customer sentiment to proactively address risks and improve outcomes.
- Support renewal and upsell efforts, including coordination of deliverables, documentation, and stakeholder communication.
- Stay informed on industry trends, customer use cases, and best practices to provide forward-thinking recommendations.
- Help develop case studies, insights, and reporting that add value to the customer and internal teams.
Requirements
- 3–5 years of experience in account management, client success, or strategic partnerships—ideally in a SaaS or marketing tech environment.
- Experience supporting enterprise-level clients and managing complex account needs with a consultative approach.
- Proven ability to manage enterprise customers and support complex account needs.
- Strong communication and presentation skills, able to build trust with technical and business stakeholders.
- Comfortable working with data and analytics to extract insights and inform strategy.
- Organized and detail-oriented with the ability to manage multiple accounts and deliverables in a fast-paced environment.
- Experience working cross-functionally with internal teams (sales, product, support, etc.) to deliver customer outcomes.
- Proactive, solutions-oriented mindset with a passion for customer success.
- Experience with AI-driven marketing platforms, Martech stacks, or digital media solutions is a plus.
- Excellent verbal and written communication abilities.
- Startup-ready mentality—comfortable building from scratch and thriving in ambiguity.
- High energy, self-starter attitude with a bias toward action.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementclient successstrategic partnershipsdata analyticsconsultative approachproduct adoptionaccount expansioncase studies developmentreporting
Soft skills
communication skillspresentation skillstrust buildingorganizational skillsdetail-orientedproactive mindsetsolutions-orientedcustomer success passionself-starter attitudeability to manage multiple accounts
