Analyst Relations Manager
Fastly
Founding Account Manager
Omnea
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own expansion quotas and renewal outcomes for Omnea’s US customer base
- Manage relationships throughout the entire customer lifecycle, focusing on largest and most strategic customers
- Ensure customers get meaningful value from Omnea from earliest stages and beyond
- Drive renewals, expansion, and upsell opportunities; own Net Revenue Retention targets
- Act as trusted advisor to champions and executive sponsors across Procurement, Finance, Ops, and C-suite
- Lead renewal conversations and close multi-year contract extensions
- Mitigate customer concerns, reduce churn, and enhance customer satisfaction and retention
- Develop and execute mutual success plans and advise on best-in-class product configuration
- Nurture customer advocates, expand customer community, and co-host roundtables with Sales and Marketing
- Partner with Solutions & Implementation Lead, Technical Solutions Experts, Product, Marketing, and Sales to deliver customer success
- Define Customer Account Management & Success playbooks and scale the Customer function at Omnea
Requirements
- 5-7 years of experience succeeding in a B2B SaaS commercial role
- Demonstrable history of top performance and happiest, most successful customers
- Entrepreneurial mindset and willingness to build a business
- Strong commercial intuition; gravitas to sell to senior leadership (eg. CFOs, CIOs)
- Outstanding verbal, written, and presentation communication skills
- Ability to run technical product demos without reliance on sales engineers
- Rapid product comprehension and ability to simplify complex problems
- Outcomes-focused with a bias to action
- Proactive, accountable, and able to ruthlessly prioritise
- Ambitious, competitive, and career-driven
- Empathetic, collaborative, low-ego, and receptive to feedback
- Right to work in the US (employer cannot provide US visa sponsorship)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B SaaScustomer lifecycle managementcontract negotiationproduct configurationtechnical product demoscustomer success strategiesNet Revenue Retentionupsellingchurn reductionsuccess planning
Soft skills
communication skillscommercial intuitionentrepreneurial mindsetproactiveaccountableempatheticcollaborativecompetitivepresentation skillsproblem-solving
