Bluefish AI

AI Research Scientist

• Own the end-to-end technical research stack, including platform specifications, configurations, advanced prompt engineering, custom queries, and the architecture of client-facing dashboards.
• Generate high-impact thought leadership ideas by synthesizing industry trends, internal best practices, and deep-dive platform knowledge into fresh perspectives for the market.
• Translate strategic briefs into rigorous data requirements, defining the boundaries of our research.
• Partner closely with the Editorial Director to co-author content briefs, ensuring that all data-driven narratives are technically sound, defensible, and meet the highest standards of credibility.
• Responsible for delivering clean, structured datasets and distilling them into the "top 3" most actionable insights that drive immediate value for our clients.
• Build and maintain the "Research Playbook," creating scalable processes for deep-dive audits for clients.

Senior Customer AI Researcher

Technical Customer Success

• Serve as the technical point of contact for customers in partnership with a CS Lead, handling advanced technical questions and escalations with a strong focus on clarity, responsiveness, and customer experience.
• Investigate and troubleshoot platform issues by analyzing logs, usage data, and system behavior; reproduce and document bugs in partnership with Engineering.
• Support customers on technical integrations and data flows commonly used in ads measurement and optimization contexts, ensuring data is accurate, interpretable, and usable
• Build lightweight automation and internal tooling to reduce manual work and enable more scalable value delivery to customers.
• Create and maintain automated, customer-facing reporting that quantifies value and ties platform usage to business outcomes.
• Partner with Product and Engineering to translate recurring customer needs into scalable, productized solutions.
• Act as a clear feedback loop between customers and Product, surfacing patterns in questions, friction, and feature gaps.
• Help establish the technical foundation for a scalable customer support motion, including investigation workflows, documentation, and support processes.

Technical Customer Success Lead

Customer Success Manager

• Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement.
• Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization.
• Partner closely with Account Leads to ensure day-to-day engagements reinforce global business goals, renewals, and expansion efforts.
• Develop and execute customer-specific success plans aligned to customer objectives and measurable outcomes.
• Drive deep product adoption by helping customers understand not just how to use Bluefish, but how to apply it within their broader marketing and measurement strategy.
• Monitor account health using usage data, customer feedback, and sentiment to proactively identify risks, adoption gaps, and opportunities.
• Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes.
• Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless, high-quality customer experience.
• Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.
• Synthesize learnings from strategic accounts and feed insights back into the broader CS team, helping refine value frameworks, success patterns, and how the broader team delivers customer outcomes.

Strategic Customer Success Lead

• Own value delivery for a large, multi-market book of business, ensuring users reach meaningful value milestones through a mix of direct engagement and scaled programs.
• Design and run 1:few and 1:many customer touchpoints, including client office hours, training webinars, and value-focused sessions that drive adoption and product understanding.
• Partner closely with Account Leads to ensure scaled programs reinforce global business goals, renewals, and expansion efforts.
• Help define and refine persona-based value goals and success patterns, translating customer insights from your book of business into repeatable enablement assets and playbooks for the broader customer base.
• Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales and Support to deliver a seamless customer experience.
• Monitor program effectiveness using usage data and customer feedback to continuously improve outcomes.
• Translate risk signals into effective multi-medium mitigation strategies that address adoption gaps and improve retention outcomes.
• Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.

Scaled Customer Success Lead

• Build and own a centralized customer intelligence layer combining product usage, account context, and engagement signals.
• Define and iterate on health scoring and risk signals that surface clear, actionable insights.
• Translate CS strategy into concrete workflows, automation, and playbooks that support 1:few and 1:many CSM motions.
• Design scalable playbooks by persona, lifecycle stage, and risk profile.
• Partner with GTM Systems and technical teams to define requirements, test solutions, and drive system rollouts.
• Identify friction in existing CS motions and deploy operational solutions that improve scale and consistency.

Customer Success Operations Lead

Engineering Manager

• Scale the team: Lead hiring and onboarding as we grow from a small, tight-knit team to a high-performing engineering organization.
• Drive execution excellence: Ensure the team delivers with high velocity, quality, and reliability—while maintaining strong cross-functional alignment. Implement and evolve processes, tools, and metrics to support scalable and repeatable delivery.
• Lead and mentor: Support and grow individual contributors through coaching and feedback—helping them become the best version of themselves and ensuring alignment with what the team needs to succeed.
• Own engineering culture: Champion a culture of technical excellence, autonomy, ownership, and collaboration.
• Collaborate cross-functionally: Work closely with product, design, and business leads to define the team roadmap and business goals.
• Make technical contributions: Contribute in code reviews and establish processes that keep pushing the bar on engineering excellence. While you might not code every day, you should be capable of engaging deeply on architecture, technical decisions, and trade-offs.
• Ensure platform reliability: Set up guardrails, monitoring, and alerting with the team, and drive incident response to uphold operational excellence and deliver the best possible experience for our enterprise customers.
• Continuously improve: Identify and address bottlenecks, inefficiencies, or misalignments—always looking for ways to raise the bar.

Technical Product Manager

• Own and execute product strategy for Bluefish’s text analysis and reporting capabilities - covering ingestion, semantic processing, and availability.
• Define product vision and roadmap for how content and brand data are analyzed, scored, and accessed by customers.
• Partner with engineering and data teams to design and iterate on pipelines for data ingestion, processing, and access.
• Design and validate ingestion and layers that make large-scale text and influence data understandable and actionable for customers.
• Analyze data and model performance, identify gaps or opportunities for product improvement, and refine metrics for accuracy, influence, and sentiment.
• Collaborate across functions—aligning leadership, engineering, and customer-facing teams around priorities, success metrics, and releases.

AI Engineer

• Support the technical relationship for assigned customer accounts, serving as the primary point of contact for integrations, configurations, and advanced technical questions.
• Support RFP and RFI responses, expanding technical sections and helping streamline internal processes for scale and consistency.
• Guide and support customer integrations, including APIs, data feeds, product catalogs, and other platform dependencies.
• Design and support custom technical solutions, such as dashboards, data exports, and bespoke workflows tailored to customer needs.
• Partner with customers on complex optimization measurement, automation, and performance validation to ensure measurable business impact.
• Collaborate closely with product, engineering, sales, and customer success to surface customer feedback and inform roadmap priorities.
• Help identify opportunities for account expansion and deeper platform adoption through technical use cases and optimization strategies.

Senior Customer AI Engineer

Financial Planning and Analysis

• Own the company’s budgeting, forecasting, and long-range planning processes (monthly/quarterly/annual)
• Build and maintain the core SaaS financial model and operating metrics (ARR, NRR, GRR, CAC, LTV, payback, churn)
• Partner with GTM leadership to forecast bookings, pipeline health, and capacity planning
• Partner with Product/Engineering on headcount planning, spend forecasting, and ROI analysis
• Drive monthly variance analysis and executive-level narrative on performance and key drivers
• Own executive dashboards and Board reporting materials
• Oversee the monthly, quarterly, and annual close process to ensure accuracy, timeliness, and quality
• Manage internal accounting resources and external accounting firms
• Maintain strong financial controls, approvals, and audit-ready processes as the company scales
• Ensure compliance and correct treatment for:
• Revenue recognition (ASC 606)
• Deferred revenue and billing operations
• Accruals and prepaid expenses
• Compensation expense and equity accounting coordination
• Expense classification and department-level reporting
• Manage key accounting workflows including:
• Accounts payable and vendor management
• Payroll coordination and reconciliations
• Bank and balance sheet reconciliations
• General ledger integrity and chart of accounts evolution
• Own preparation and support for annual audits, tax filings, and other compliance needs (in partnership with external providers)
• Implement and improve core systems and workflows (NetSuite/QBO, Ramp, Stripe, Bill.com, etc.)
• Build scalable processes for spend management, cash management, procurement, and budgeting discipline across the org
• Improve tools and reporting systems to support real-time visibility into performance
• Support hiring and development of the finance team over time
• Support fundraising, investor reporting, and diligence requests
• Partner on pricing, packaging, and unit economics improvement initiatives
• Evaluate strategic opportunities including vendor negotiations and operational efficiency initiatives

Director of Finance

Account Manager

• Manage day-to-day relationships with your account lead for a set of strategic customer accounts, ensuring high levels of satisfaction and engagement.
• Support the development and execution of account plans aligned with customer objectives and internal growth goals.
• Act as a strategic partner to mid- and senior-level customer stakeholders, helping them understand and apply product capabilities to meet their goals.
• Identify opportunities to increase product adoption and drive account expansion in partnership with your Account Lead and Sales.
• Collaborate cross-functionally with your account lead, product, support, marketing, and sales teams to deliver a seamless customer experience.
• Monitor account health through usage data, feedback, and customer sentiment to proactively address risks and improve outcomes.
• Support renewal and upsell efforts, including coordination of deliverables, documentation, and stakeholder communication.
• Stay informed on industry trends, customer use cases, and best practices to provide relevant, forward-thinking recommendations.
• Help develop case studies, insights, and reporting that add value to the customer and internal teams.

Revenue Operations

• Deliver revenue results quickly, taking ownership of bookings and growth
• Personally lead and close complex, high-ACV enterprise and brand deals ($1M+ ACV)
• Build and own the end-to-end revenue engine, including pipeline generation, forecasting, and the transition to a scalable sales organization.
• Develop, execute, and iterate on the company’s go-to-market strategy with limited existing infrastructure
• Establish pricing, positioning, and sales motions, iterating rapidly based on market feedback
• Establish clear revenue metrics, targets, and accountability
• Design and implement effective early-stage sales processes, playbooks, and operating rhythms
• Recruit, attract, and build a high-performing sales team as the business scales
• Coach, manage, and develop sales talent while maintaining a high-performance culture
• Partner closely with Marketing, Product, and Engineering to ensure strong GTM alignment
• Serve as a core member of the leadership team and strategic partner to the CEO
• Contribute positively to company values and help raise the overall performance bar

Chief Revenue Officer

Accounting Manager

• Own and manage the end-to-end accounting function—from client billing setup and invoicing to revenue recognition and monthly close.
• Lead the preparation of accurate and timely financial statements in accordance with GAAP.
• Partner cross-functionally with Sales, Legal, and Customer Success to ensure accurate contract set-up and billing.
• Establish and improve processes for invoicing, collections, revenue tracking, and cost allocations.
• Maintain and reconcile general ledger accounts, including cash, revenue, AR, and deferred revenue.
• Manage bank reconciliations, journal entries, and month-end close procedures.
• Drive continuous improvement in accounting processes and internal controls.
• Support internal and external audits, compliance reporting, and tax filings.
• Evaluate, implement, and optimize accounting systems and tools.
• Serve as a strategic advisor on financial operations, reporting, and planning initiatives.

Senior Accounting Manager

Sales

• Own enterprise revenue for Bluefish, reporting directly to the CEO, with accountability for revenue growth, pipeline health, and forecast accuracy
• Develop and execute a fast-moving GTM strategy, including segmentation, ICP definition, positioning inputs, account targeting, and sales motion design
• Deliver against aggressive revenue targets, consistently meeting or exceeding quarterly and annual goals
• Lead from the front as a strategic closer, engaging and expanding relationships with executive-level stakeholders at major global brands
• Drive net-new customer acquisition while identifying and capitalizing on expansion opportunities across existing accounts
• Build a repeatable enterprise sales motion including:
• pipeline generation and qualification
• mutual action plans and close plans
• pricing and packaging strategy
• procurement and legal navigation
• Create and manage sales operating cadence (weekly pipeline reviews, forecast calls, QBRs) and continuously improve CRM hygiene and reporting
• Partner closely with product and engineering to:
• influence roadmap and prioritization based on customer needs
• ensure product-market fit feedback loops
• support enterprise readiness (security, compliance, integrations)
• Hire, build, and lead a high-performance sales org, including recruiting, onboarding, coaching, and performance management
• Develop and mentor sales leaders and AEs, improving:
• discovery quality
• deal strategy and execution
• executive-level communication
• negotiation and closing discipline
• Proactively monitor and respond to industry trends, customer needs, and competitive landscape to stay ahead of market shifts
• Serve as an external-facing leader: representing Bluefish through industry events, customer meetings, and thought leadership that strengthens brand credibility and market authority
• Act as a key cross-functional partner across Marketing, Customer Success, Product, and Leadership to ensure coordinated growth execution