Customer AI Strategist

Bluefish AI

Customer AI Strategist at Bluefish AI helping brands with AI Marketing strategies and data optimization. Engaging with senior stakeholders to enhance marketing performance across enterprises.

Posted 6/29/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as a senior advisor to customer executives and teams, shaping their AI Marketing adoption roadmap and ensuring Bluefish solutions deliver measurable impact.
Own strategic relationships with key accounts, delivering executive-level insights, quarterly business reviews, and tailored optimization plans that drive retention and growth.
Stay ahead of AI, SaaS, SEO, and marketing technology trends—bringing forward-looking insights to customers and helping Bluefish anticipate industry shifts.
Identify and codify patterns from customer engagements to shape Bluefish’s best practices, thought leadership, and playbooks for AI-powered performance.
Collaborate with product, account, and operations to bring customer feedback into product strategy and ensure alignment between customer outcomes and Bluefish’s roadmap.

Requirements

What you’ll need

5+ years of relevant experience owning customer relationships in customer-leading roles (e.g., technical account management, consulting, or analyst work) or demonstrable analytical experience within a SaaS company.
Experience in data analysis and optimization, ideally within a SaaS or AI-focused environment.
Strong ability to translate complex data into meaningful strategies and recommendations.
Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.
Experience working with analytics tools (e.g., Excel, SQL, BI dashboards).
Excellent communication and presentation skills—confident working with both technical and executive stakeholders.
Strong program and project management skills with a proven ability to juggle multiple clients and deadlines.
Bachelor’s degree in a technical, business, or finance-related field preferred.
Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.

Benefits

Comp & perks

Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
Join an experienced high-performing team where you will have immediate ownership and impact
Experience a true meritocracy with significant career growth upside as the business scales

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisOptimizationPrompt EngineeringLarge Language Model (LLM) BehaviorAnalytics ToolsSQLBusiness Intelligence Dashboards

Soft Skills

Strategic ThinkingAdaptabilityProblem SolvingAttention to DetailResourcefulness