Account Director
Rise at Seven | Search-First Creative Agency
Senior Account Director
Rise at Seven | Search-First Creative Agency
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £55,000 per year
Job Level
Senior
About the role
- Manage relationships with clients (existing and prospective) and act as a trusted strategic partner
- Provide support to Client Services Director with day-to-day management and development of Senior Account Managers
- Identify opportunities to grow client accounts and increase impact, working collaboratively with internal teams and senior management
- Manage clients’ budgets effectively and maximise profit margins
- Deliver first class service to clients, exceeding expectations
- Delegate tasks to internal teams, keeping activities running to schedule
- Develop and maintain a client call schedule and distribute internally
- Lead on client meetings for key accounts and ensure slides are up to date
- Spot opportunities to improve delivery and streamline approaches with Heads of Departments
- Build and maintain strong relationships ensuring retention targets are met
- Develop and implement strategies to grow client base and seek new opportunities
- Lead client/agency relationships with senior stakeholders and manage revenue for key accounts
- Support Client Services Director and act as escalation point for Senior Account Managers
- Maintain SLAs, chair calls and meetings, conduct document briefings and final reviews
- Keep client/agency documentation up to date (WIPs, including roadmaps)
- Identify upsell opportunities and manage contracts end-to-end
- Regularly update CRM with cross-selling opportunities and report on client satisfaction
- Join pitches and assist on new business activities, deputise for Client Services Director when needed
Requirements
- Relationship-focused and an expert in building strong relationships
- Excellent writing, client management and problem-solving skills
- Commercially minded with time management, negotiation and sales skills
- Ability to achieve service efficiencies
- Eye for detail and ability to spot opportunities for growth
- Able to work autonomously
- Experience in a senior Client Services (or equivalent) role (5 years minimum experience)
- Sound understanding of multiple areas of digital marketing such SEO, Content and Social
