Job Level
Junior
Tech Stack
Cloud
About the role
- Lead the end-to-end renewals process, ensuring timely closure and high retention rates
- Build and maintain trusted relationships with decision-makers and champions across your accounts
- Identify, qualify, and close expansion opportunities in partnership with Account Executives
- Leverage CRM and reporting tools to surface insights and risks, enabling proactive customer engagement
- Collaborate cross-functionally with Sales, Deal Desk, Operations, and Customer Success to drive seamless renewal cycles
- Negotiate terms with procurement and legal stakeholders, balancing customer needs with business objectives
- Provide clear, professional, and compelling communication both written and verbal across internal and external stakeholders
- Manage time effectively across a high volume of accounts and deadlines
- Serve as a customer advocate, championing service excellence and long-term satisfaction
- Travel approximately 25% as part of the role
Requirements
- Minimum 1–2 years of experience in renewals, sales, or customer success
- Demonstrated ability to manage multiple accounts and priorities
- Exceptional communication and relationship-building skills
- Executive presence with the ability to confidently engage senior stakeholders
- Strong presentation abilities and creative problem-solving mindset
- Excellent time management and organizational capabilities
- Strong negotiation skills
- A “relationship-first” mindset: naturally curious, empathetic, and driven to help customers succeed
- Experience using CRM systems (e.g., Salesforce) and analytics tools to track performance and drive strategy
- Ability to work independently in a fast-moving environment with remote teams