Rippl

Manager

• The Associate Manager, Nurse Practitioners is a clinical leader who balances direct patient care with frontline supervision of a cohort of ARNPs. In this execution-focused role, you will oversee day-to-day clinical operations, support effective workflow delivery, and provide hands-on support to the team. Acting as a vital connector between frontline clinicians and the broader care model, you will surface insights, resolve challenges, and champion continuous improvement to ensure high-quality, patient-centered care.
• Frontline Supervision & Support: Oversee daily activities of a cohort of Nurse Practitioners, including scheduling, problem-solving, and execution of clinical workflows.
• Provide coaching and support through regular check-ins to reinforce clinical standards, compliant documentation, and Rippl values.
• Assist with onboarding, skill development, and promote professional growth for NPs.
• Maintain a limited direct patient caseload to stay grounded in frontline practice and patient needs.
• Workflow & Operations Management: Monitor clinical operations to ensure timely, accurate patient care, documentation, and adherence to protocols.
• Use data and metrics to track performance, identify trends, and proactively address risks or barriers.
• Resolve day-to-day clinical and operational issues within scope, escalating complex challenges when needed.
• Collaboration & Communication: Partner with Medical Directors, Social Workers, Care Navigators, and other clinical staff to ensure coordinated, patient-centered care.
• Share team priorities, updates, and feedback during operational meetings and care planning sessions.
• Foster a culture of open, safe, and transparent communication that supports providers and elevates the quality of patient care.
• Change Implementation & Continuous Improvement: Support the rollout and adoption of new protocols, workflows, and tools.
• Gather and relay frontline insights to leadership to inform improvements and drive ongoing quality of care.

Associate Manager, Nurse Practitioners

Billing Specialist

• The Medical Billing Specialist supports daily billing operations to ensure accurate and timely claim submission, payment posting, and resolution of rejections or denials.
• This role focuses on managing claim volume in Athena and ensuring compliance with payer requirements and healthcare regulations.
• This role also serves as a primary point of contact for patients and caregivers, handling billing-related inquiries via phone or email, providing clear and professional support.
• Submit and manage claims in Athena, ensuring accuracy and completeness prior to submission.
• Verify and enter charges accurately; review prior-day submissions to identify and correct any rejections promptly.
• Apply CPT and ICD-10 coding standards when processing claims.
• Serve as a first point of contact for patients or caregivers with billing questions via phone or email; resolve inquiries professionally and empathetically.
• Communicate with clinical and administrative teams to gather any missing or corrected information needed for claims.
• Post payments and reconcile accounts as assigned.
• Monitor claim status and follow up with payers to ensure prompt payment.
• Maintain compliance with HIPAA and healthcare billing regulations.

Medical Billing Specialist

Product Manager

• The Salesforce Product Manager will serve as the strategic owner of Rippl’s Salesforce platform, ensuring it meets the needs of our Growth, Partner Success, Clinical, and Operations teams.
• Reporting to a senior product leader, this role will translate business needs into a clear Salesforce roadmap, define priorities, and work closely with Salesforce Administrators, developers, and business stakeholders to deliver impactful solutions.
• This is a hands-on, cross-functional role ideal for someone who thrives at the intersection of business and technology and is passionate about using systems to improve healthcare delivery.
• Own and manage the Salesforce product roadmap, ensuring alignment with business priorities and user needs.
• Partner with internal teams (Growth, Partner Success, Clinical, Operations) to gather requirements, define user stories, and prioritize enhancements.
• Collaborate with Salesforce Administrators and developers to ensure timely delivery of features, automations, and integrations.
• Conduct user research, testing, and feedback sessions to improve adoption, usability, and workflow efficiency.
• Define and track KPIs to measure Salesforce performance, adoption, and business impact.
• Create and maintain clear product documentation, including requirements, process flows, acceptance criteria, and release notes.
• Coordinate communication and change management around new features, including training and release updates for business users.
• Ensure product decisions support compliance with healthcare regulations and data privacy requirements.

Associate Manager, Nurse Practitioners

Medical Billing Specialist

Salesforce Product Manager (Remote - Virtual Healthcare)