Technical Solutions Associate
Elation Health
CloudJavaPythonSQL
Bilingual Patient Outreach Specialist
Rippl
full-time
Posted on:
Origin: • 🇺🇸 United States • Washington
Visit company websiteSalary
💰 $19 - $25 per hour
Job Level
JuniorMid-Level
Tech Stack
Cloud
About the role
- Serve as the initial point of contact for individuals who may be experiencing memory and brain health changes
- Conduct proactive outreach to patients or caregivers identified through partners and initiate brief conversations to identify needs and introduce Rippl’s dementia care model
- Administer brief dementia-related screeners to assess need for further evaluation or support
- Educate individuals about Rippl’s mission and dementia care programs and available support for patients and caregivers
- Encourage enrollment when appropriate and schedule initial clinical appointments with the Rippl care team
- Accurately document outreach efforts, screening responses, and next steps in Salesforce and the electronic health record (Athena)
- Coordinate with various teams to ensure a seamless transition into care for those who enroll
- Meet or exceed targets for engagement, screening completion, documentation quality, and conversion to care
Requirements
- Passion for working with seniors, their families and caregivers
- Bilingual in Spanish
- Experience performing screeners, assessments, or intakes
- 2+ years experience in a healthcare environment required
- Experienced in patient outreach, engagement, intake, medical reception and/or customer service
- Proficiency in various systems such as Google Suite, Salesforce, Athena (EHR), and cloud based telephony systems
- Knowledge of medical and behavioral health terminology
- Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
- Comfortable in a high speed, ever changing, start-up environment
- Strong verbal and written communication skills
- Excellent organizational and multitasking skills
- Ability to connect and build relationships with people from diverse backgrounds
- Access to high-speed, reliable internet and a secure, private workspace conducive to confidentiality required
