VP – Global Customer Success
RingCentral
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $197,050 - $365,950 per year
Job Level
Lead
About the role
- Overall responsibility for global customers supported by CSMs
- Achieve adoption, revenue growth, retention, renewals, and margin goals for segment teams
- Participated in RingCentral management efforts to maintain high morale, low attrition, and excellent teamwork
- Measures team performance on a regular basis to ensure trends are quickly understood and efficiency/efficacy of the team is optimized
- Develop strong customer relationships and serve as the RingCentral trusted partner
- Ensure customer satisfaction: drive ROI realization and manage escalations as needed
- Serve as an industry thought leader, sharing Customer Success best practices throughout the organization
- Partner cross-functionally with support, professional services, sales, and marketing departments to achieve high customer satisfaction and account growth
Requirements
- 12+ years enterprise-level customer success experience at a SaaS company
- 10+ years Customer Success Management experience leading a global organization
- 10+ years experience as a manager of teams
- Proven track record of achieving and exceeding adoption, revenue, and customer satisfaction goals
- Driven by personal, team, and company achievement with a commitment to excellence
- Possess blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality
- Strong analytical (data-driven focus), problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness
- Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues
- Experience and comfort interacting with and influencing C-level executives
- Strong communication skills – written and verbal – with an understanding of situational best practices
- Excellent presentation skills – from small to large audiences
- Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes
- BA/BS Degree in a related discipline or equivalent experience
Benefits
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
- 401K match and ESPP
- Paid time off and paid sick leave
- Paid parental and pregnancy leave
- Family-forming benefits (IVF, Preservation, Adoption etc.)
- Emergency backup care (Child/Adult/Pets)
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Free legal services that provide legal advice, document creation and estate planning
- Employee bonus referral program
- Student loan refinancing assistance
- Employee perks and discounts program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementdata analysisproblem-solvingsituation awarenessSaaSrevenue growthadoption goalscustomer satisfactionteam performance measurementcross-functional collaboration
Soft skills
leadershipcommunicationpresentationanalytical thinkingcustomer-centric mentalityinfluencing skillsteamworkcommitment to excellencerelationship buildingproblem-solving
Certifications
BA/BS Degree