Customer Success Manager
PowerSchool
Customer Success Manager
AlphaSense
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $92,000 per year
Job Level
JuniorMid-Level
About the role
- You will be on the front lines engaging with our end users through a variety of mediums, including virtual and in-person meetings, email, ‘warm’ calling direct lines, etc. - all with the end goal of delivering value through platform adoption + use case mapping
- Monitor usage, deliver tailored strategies, and lead client sessions that unblock any barriers to feature adoption
- As an expert on the product, you will guide new clients through onboarding, training, and best-practice adoption to ensure a strong foundation, both virtually and in person.
- Partner with sales and account management teams by strengthening adoption to support renewals, articulating AlphaSense’s differentiated and competitive value.
- Proactively leverage insights, analytics, and feedback to anticipate risks, highlight wins, and strengthen our customers’ ROI case for AlphaSense
- Act as the advocate for client needs internally by collaborating with Sales, Support, Account Management, and Product teams to clearly articulate what customers value most. We do this by actively collecting client value stories and statements—whether on calls or in person—and use those insights to shape priorities, guide strategy, and ensure the customer voice is consistently represented across the organization.
Requirements
- 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role (financial services experience a plus).
- Proven ability to build relationships, influence stakeholders, and drive measurable business outcomes.
- Comfortable using data to inform decisions, with strong organizational and time-management skills.
- A proactive, curious, and consultative professional who thrives in fast-paced environments and values collaboration.
- Excellent communication skills with a demonstrable track record for collaborating in a cross-functional environment.
- Ability to be in our NYC office 1x per week.
Benefits
- Performance-based bonus
- Equity
- Generous benefits program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementSaaSdata analysisuse case mappingonboardingtrainingfeature adoptionclient sessionsROI analysis
Soft skills
relationship buildinginfluencing stakeholdersorganizational skillstime managementproactivecuriosityconsultativecollaborationcommunication skillscross-functional collaboration
