Manager, Mid-Market Customer Success
Triple Whale
Client Success Manager
Datavant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $106,000 - $125,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Lead the Datavant relationship with the client ensuring that they receive the best possible result delivery, service and support.
- Manage coordination, tracking and reporting of all things related to client projects.
- Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
- Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
- Own client operations project management processes, tools, reference materials and cross functional usage.
- Monitor project status and success throughout the entire project lifecycle.
- Identify, analyze and resolve client problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
- Prepare final reports and presentations for clients; calculate project results summaries, coordinate results delivery with the Sales team.
- Identify, define and execute process improvements in line with department needs and organizational goals.
- Partner with the engineering team to identify, prevent, and resolve software issues affecting client projects.
Requirements
- 3+ years project management experience
- Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
- BS degree in business, technology or related field
- Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
- Advanced Excel skills, including vlookup, and pivot tables; some knowledge of sql queries is helpful
Benefits
- Health insurance
- Professional development opportunities
- Flexible working arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdata integrationExcelSQL
Soft skills
leadershipcommunicationproblem-solvingcoordinationmotivationfacilitation
Certifications
BS degree
