Customer Success Manager
AlphaSense
Customer Success Manager
Enaex
full-time
Posted on:
Location Type: Remote
Location: Remote • Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $105,000 per year
Job Level
JuniorMid-Level
About the role
- Act as the primary advocate for customers, guiding them along a simulation software journey
- Help engage, retain, enable, and grow Energy Exemplar’s top tier customers
- Responsible for the complete post-sales lifecycle of a portfolio of customers
- Aid customers in deriving maximum value from their investments using EE technologies
- Identify renewal risk and direct efforts to mitigate customer risk
- Build strategic customer relationships alongside Account Executive
- Regular communication with customers to inform on various matters
- Coordinate executive-level success reviews with internal leadership
- Ensure smooth renewals through proactive customer engagement
Requirements
- BS in Business Management, Economics, Communications, Electrical Engineering or equivalent
- 2-4 years of experience in Customer Success Manager role(s)
- Consistent record of achieving targets and goals, preferably in a sales setting
- Working knowledge of CRM platforms such as Salesforce and HubSpot
- Proven capability in organizing executive level discussions
- Significant customer-facing experience leading enterprise-type customers through business or technology transformations with large account/project management experience
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success ManagementAccount ManagementProject ManagementSales Target AchievementBusiness Transformation
Soft skills
Customer AdvocacyRelationship BuildingCommunicationOrganizational SkillsRisk Mitigation
Certifications
BS in Business ManagementBS in EconomicsBS in CommunicationsBS in Electrical Engineering
