Client Success Manager
Datavant
SQL
Manager, Mid-Market Customer Success
Triple Whale
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead, mentor, and grow a team of 5–8 Mid-Market CSMs, driving accountability for measurable retention and expansion outcomes.
- Foster a culture of continuous improvement by developing playbooks, refining CS processes, and sharing best practices.
- Drive your team’s adoption of AI-driven tools to anticipate churn and uncover expansion opportunities.
- Empower the team to achieve and exceed business retention and growth goals.
- Partner cross-functionally with Product, Sales, and Marketing to ensure alignment and advocacy for customer needs.
- Lead key elements of weekly, monthly, and quarterly business reviews, sharing progress, risks, and opportunities on CS initiatives.
- Own the retention forecast for Mid-Market customers, providing transparent reporting on risks and mitigation efforts.
- Serve as an executive sponsor for strategic customers when escalation or high-impact opportunities arise.
Requirements
- 5+ years of Customer Success, Account Management, or related experience, with at least 1+ years in a leadership or people management role.
- Proven success managing a CSM team and/or delivering against retention and growth targets.
- Strong background in SaaS, eCommerce, or digital marketing, with a data-first approach to decision making.
- Strategic, data-driven thinker with strong problem-solving skills.
- Excellent leadership, communication, and relationship-building abilities.
- Comfortable operating in a fast-paced, high-growth environment with global teams.
- Experience using or managing teams that use AI-driven Customer Success platforms or automation tools.
- Strong ability to leverage data and AI insights to drive customer outcomes and coaching conversations.
Benefits
- Greatest Team: A world-class team of the brightest and most talented out there! Work with fun, hardworking, kind, nice people who are passionate about what they do
- Compensation: Competitive salary, benefits, and equity
- Family Focus: Parental leave and flexibility for families
- Time Off: Generous PTO. We want you to relax when you need to relax!
- Healthcare: Excellent medical, dental, and vision coverage
- 401K: 3% matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementSaaSeCommercedigital marketingdata-driven decision makingproblem-solvingretention managementgrowth strategyAI insights
Soft skills
leadershipcommunicationrelationship-buildingstrategic thinkingdata-driven thinkingadaptabilityteam mentoringcross-functional collaborationcontinuous improvementcoaching
