Manager, Mid-Market Customer Success
Triple Whale
Senior Customer Success Manager
Amount
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $123,750 - $165,000 per year
Job Level
Senior
About the role
- Develop and nurture strategic partnerships with key clients, aligning our solutions with their long-term business objectives.
- Oversee the entire customer lifecycle, from onboarding to renewal, ensuring a seamless and value-driven experience.
- Engage with senior executives at client organizations, presenting insights, discussing roadmaps, and ensuring alignment with their strategic goals.
- Provide mentorship and leadership to junior members of the Customer Success team, fostering their professional growth and ensuring a high-performing team.
- Lead the development and execution of a customer advocacy program, leveraging satisfied clients to drive business growth through references, testimonials, and case studies.
- Collaborate closely with sales, product, and support teams to drive coordinated efforts for customer success, identifying areas for product improvement based on client feedback.
- Proactively identify opportunities for upselling and cross-selling, working closely with the sales team to maximize account value.
- Ability to gather high level business requirements for technical initiatives, ensuring effective communication of Amount’s value propositions to our clients.
Requirements
- Minimum of 7 years in a customer-facing role, with a track record of successfully managing strategic customer relationships, which include a minimum of 3+ in the fintech or financial services sector.
- Demonstrated leadership experience with the ability to influence and drive cross-functional teams toward a common goal.
- Proven ability to think strategically and contribute to the development of customer success strategies aligned with business objectives.
- Advanced problem-solving skills, with a focus on identifying and addressing complex issues to ensure overall customer satisfaction.
- Exceptional communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
- A forward-thinking and innovative approach to customer success, with a focus on continuous improvement and staying ahead of industry trends.
- Passionate about creating customer advocates and leveraging their success stories for business growth.
Benefits
- Check them out HERE!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipmentorshipstrategic thinkingproblem-solvingcommunicationpresentationcollaborationcustomer advocacyinfluencecontinuous improvement
