Operations Manager, Customer Success Operations
SmarterDx
ServiceNowSQL
Enterprise Account Success Manager
Crossbeam
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Massachusetts, Pennsylvania, Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Drive deeper adoption and retention within key accounts
- Build bespoke relationships across functions
- Identify new use cases and expand Crossbeam’s footprint
- Coach and educate customers on best practices for successful use of Crossbeam
- Drive and anticipate renewal conversations with the customer
Requirements
- 6+ years in Customer Success at a fast-paced, high-growth international SaaS company
- Experience working with enterprise accounts (10k+ employee sized companies)
- Proven track record of revenue retention and expansion in Enterprise accounts
- Strong executive presence and ability to navigate complex organizations
- High business acumen and understanding of how to tie product value to key outcomes
- Proactive, organized, creative and autonomous
- A force multiplier — you make others around you better
- You have a strategic mindset
Benefits
- Competitive salary
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
relationship buildingcoachingcustomer educationproactiveorganizational skillscreativityautonomystrategic mindsetexecutive presencebusiness acumen
