Crossbeam

Account Manager

• Help customers realize value from Crossbeam and renew contracts on-time year over year.
• Identify expansion opportunities through user adoption and upsell indicators.
• Work closely with internal teams such as Rev. Ops, Finance, Professional Services and Sales to ensure renewals are processed accurately and timely.
• Build and maintain an in-depth understanding of the Crossbeam product and articulate the unique value it delivers to customers.
• Gain a deep understanding of our customers and how Crossbeam can positively impact their business.
• Build relationships with every contact you encounter.

Associate Account Manager

Product Marketing

• Own messaging, positioning, and GTM strategy for key product areas — especially those focused on AI workflows, ecosystem signals, and data integrations. You’ll help shape the future of our platform narrative and translate complex capabilities into clear, compelling value for GTM teams.
• Lead product launches from start to finish — working cross-functionally to craft messaging, build content, drive adoption, and support post-launch growth across every channel
• Build customer-facing content (decks, landing page copy, in-app communication) and internal enablement (launch playbooks, talk tracks, demo outlines)
• Use data to evaluate what’s working (and what’s not). You’ll optimize messaging and GTM tactics based on feedback, adoption metrics, and experimentation
• Stay close to the market. You’ll monitor competitors, trends, and customer needs — and use those insights to shape GTM strategies, pricing, packaging, and positioning.
• Identify and work closely with relevant partners to accelerate product growth trajectory and amplify value to customers
• Appear publicly at product webinars, industry panels, and other events to spread Crossbeam’s awareness and messaging
• Influence our Product roadmap by infusing marketing data and strategic insights into our Product prioritization work
• Collaborate across Product, Engineering, Marketing, Sales, and Customer Success to create high-impact work that moves the business forward.

Product Marketing Manager

Customer Success Manager

• Drive deeper adoption and retention within key accounts
• Build bespoke relationships across functions
• Identify new use cases and expand Crossbeam’s footprint
• Coach and educate customers on best practices for successful use of Crossbeam
• Drive and anticipate renewal conversations with the customer

Enterprise Account Success Manager

Customer Support

• Live Chat & Email Support: Respond to free and paid users questions and issues in a timely manner, with the right level of prioritization. You’ll ask questions to ensure full understanding of the customer issue, work to replicate the issue, escalate to our engineering team or sales team if need be and per our internal processes, and provide a thorough, yet concise solution for the customer.
• Customer feedback: Communicate with internal teams such as product, sales, and engineering to communicate customer needs and concerns.
• Free plan activation: Support free users with their Crossbeam activation journey to maximize engagement and derive value through basic onboarding calls
• Paid customer onboarding and account checks: Help with the technical setup of the Crossbeam premium features, following our implementation plans and working as a binome with their assigned Account Success Manager. Perform account reviews, and assist the team and their customers with necessary setups and possible improvements on their request
• Internal Knowledge contribution: Assist with the creation of our user guide on Notion and Intercom, finding and implementing “quick wins” to engage our users even more with Crossbeam, creation of KPI reports.

Associate Account Manager

Product Marketing Manager

Enterprise Account Success Manager

Customer Support Representative