VP – Global Customer Success
RingCentral
Customer Success Manager
PowerSchool
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $58,700 - $79,400 per year
Job Level
Mid-LevelSenior
About the role
- Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool
- Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions
- Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success
- Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement.
- Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers.
- Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship.
- Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services.
- Strategize on renewals working closely with the rest of the Account Team
- Effectively forecast customer health and risk of attrition.
- Collaborate with sales teams to ensure growth attainment and increased footprint
Requirements
- 5 years prior experience in a Customer Success, Account Management, or technical support role.
- Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
- Attention to detail and a strong bias for action
- Strategic thinking with the ability to align solutions to customer goals.
- Proficient in Microsoft Office suite
- Mastery level of delivering difficult messages when necessary
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Salesforce experience preferred
- Understanding of K-12 education systems and technology preferred
- Software-as-a-service (SaaS) experience preferred
- Associate’s degree or equivalent work experience
Benefits
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementTechnical SupportMicrosoft OfficeSalesforceSoftware-as-a-Service (SaaS)Strategic PlanningForecastingRisk MitigationSuccess Plans
Soft skills
Attention to DetailBias for ActionStrategic ThinkingCommunicationRelationship ManagementAdvocacyProblem SolvingCollaborationAdaptabilityTime Management
Certifications
Bachelor’s DegreeAssociate’s Degree
