Senior Product Manager, Voice AI Agents
Zendesk
VoIP
Account Manager – Majors Expansion
RingCentral
full-time
Posted on:
Origin: • 🇺🇸 United States • Colorado
Visit company websiteSalary
💰 $105,000 - $150,000 per year
Job Level
JuniorMid-Level
Tech Stack
VoIP
About the role
- Proactively manage a list of RingCentral’s premier installed customers and cultivate and saturate business within these accounts
- Own and manage 200+ current accounts to uncover and capitalize on upsell opportunities
- Provide a high level of customer service to support and retain customers
- Leverage B2B solution selling skills to grow book of business and expand the RingCentral footprint
- Become the resident expert on the RingCentral UCaaS Platform including hosted VoIP, ContactCenter, Mobile Applications, and IP hardware
- Develop a strong understanding of customers’ business priorities and systems and utilize sales methodologies and processes to exhibit advantages of partnering with RingCentral
- Be an innovator to help drive the communication message within multiple sub verticals
- Operate in a fast-paced, cutting-edge, technology-driven inside sales/account management environment
Requirements
- 2-3 years B2B upmarket sales experience, preferably in technology sector
- Demonstrated sales record of meeting and exceeding sales quotas
- Success in maintaining existing customer base, cultivating new business, upselling services/products
- Ability to explore and make recommendations to customers based on their priorities
- Excellent customer service orientation, face-to-face and virtual (phone/video conferencing) to support remote users
- Strong initiative and creativity applied through technology
- Vibrant and energetic attitude, willingness to perform and get things done
- Ownership/management of 200+ current accounts
- B2B solution selling skills
- Knowledge of RingCentral Unified Communications as a Service (UCaaS) Platform including hosted VoIP, ContactCenter, Mobile Applications, and IP hardware
- Proven ability to uncover and capitalize on upsell opportunities
- Utilize sales methodologies and processes to demonstrate value to customers
