Ricoh UK

Administration

• Responsible for evaluating and processing maintenance requests submitted to RFS.
• Maintain the integrity of the internal lease deck by auditing customer lease agreements, monitoring InfoLease reports, and updating InfoLease accordingly.
• Review and audit customer paperwork, lease agreements, and associated documents.
• Evaluate requests to modify lease billing and ensure documentation supports changes.
• Update internal lease billing in InfoLease based on signed customer documents.
• Review customer credit requests to ensure proper approvals per O-15 policy.
• Provide internal support for lease billing-related inquiries and manage RFS exception reports.
• Collaborate with Sales, Customer Administration, and Accounting to resolve customer billing issues and advise non-FSB users on internal lease policies.
• Participate in conference calls and perform other duties as assigned.

Administrator, RFS Lease Maintenance

Program Manager

• Achieve revenue and gross profit targets for hardware, software, and professional services within the Franchise Channel.
• Manage relationships with National Franchise Print and Signs & Graphics organizations in the assigned region.
• Collaborate with field sales to penetrate Zero Base Accounts (ZBA) and develop targeted customer lists to drive field activity.
• Lead a sales channel of Production Print Executives (PPEs) and Regional Sales Managers (RSMs) to meet strategic channel goals.
• Co-develop a strategic channel business plan, including go-to-market strategy, sales coverage model, and execution plans to grow market share.
• Partner with sales and marketing leadership on product positioning and pricing strategies.
• Provide field-level insights to senior leadership to position Ricoh as a market leader in workflow solutions for Franchise Networks.
• Represent Ricoh at key industry events, conventions, and sales meetings; manage customer and rep incentives.
• Develop and execute strategies for profitable MIF replacement and expansion.
• Identify opportunities for targeted marketing campaigns to generate awareness and demand.
• Collaborate with Sales Training to develop and deliver field-level training.
• Analyze market segmentation and build penetration strategies for target markets.

Senior Program Manager, Strategic Channel

Account Manager

• Solve critical business challenges and cultivate new and expanded customer relationships.
• Understand the customer’s environment and align Ricoh solutions to mission-critical goals.
• Identify and engage decision-makers and influencers to generate new sales opportunities within existing and prospective accounts.
• Expand Ricoh’s market share by opening new doors and deepening customer relationships.
• Uncover known and hidden business challenges through research and inquiry.
• Focus on how customers buy, emphasizing needs over predetermined products or services.
• Effectively communicate Ricoh’s value through storytelling and solution alignment.
• Articulate how buying decisions impact the customer’s financial position.
• Deliver compelling presentations both in person and virtually.
• Manage multiple accounts with attention to detail.
• Travel approximately 20% for customer meetings, including overnight stays.

Communications

• Lead Ricoh’s growth in the Graphic Communications sector through strategic customer segmentation, awareness initiatives, and relationship building.
• Promote and educate clients on the benefits of new inkjet technologies.
• Consult with business owners and senior executives to demonstrate how new technologies can generate revenue and reduce operational costs.
• Develop and present compelling ROI analyses for proposed solutions.
• Drive business development efforts within the assigned territory.
• Analyze customer needs and deliver tailored solutions for both new and existing clients.
• Oversee the delivery, installation, and support of products and strategies within the territory.
• Achieve or exceed revenue and gross profit targets, including consistent page volume growth.
• Prepare and deliver persuasive briefings, proposals, and value propositions.
• Collaborate with Professional Services and Customer Service teams to resolve workflow and technical issues.
• Maintain accurate records of account activity using Ricoh’s CRM and sales database.
• Serve as the primary point of contact for clients, ensuring proper documentation for each sale.
• Perform additional duties as assigned.

Administrator, RFS Lease Maintenance

Senior Program Manager, Strategic Channel

Account Manager

Graphic Communications Sales Specialist