Reveleer

Customer Success Manager

• Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals.
• Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution.
• Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams.
• Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity.
• Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities.
• Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively.
• Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement.
• Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders.
• Conduct regular check-ins, business reviews, and renewal discussions to drive customer satisfaction, retention, and expansion.
• Serve as a trusted advisor, guiding customers on best practices and ensuring measurable value realization from the platform.
• Escalate critical issues and advocate for customer needs internally, influencing product roadmap and service delivery.
• Own and grow enterprise-level customer relationships, aligning Reveleer’s solutions with customer business goals.

SDET

• Collaborate with development and quality assurance teams to understand product requirements and develop test plans.
• Create and execute automated and manual test cases for SaaS based web applications.
• Identify and report bugs and work with development teams to resolve them.
• Develop and maintain test automation scripts using modern JavaScript based end to end automation tools.
• Contribute towards enhancing and maintaining the automation framework.
• Design, develop and execute automated API tests.
• Perform performance, load, and stress testing to ensure the scalability of our applications.
• Ensure that all testing activities meet our standards for quality and consistency.
• Work with development teams to integrate automated tests into our continuous integration and deployment processes.
• Stay up to date with the latest testing tools and methodologies and make recommendations for process improvements.
• Stay up-to-date with the latest trends and best practices in modern programming languages, automated testing frameworks and testing methodologies.

Software Development Engineer in Test

Business Analyst

• Collaborate with stakeholders (clinical, operational, technical) to gather, document, and validate business and functional requirements
• Facilitate workshops, interviews, and focus groups across departments such as Utilization Management, Risk Adjustment, Quality, and Member Services
• Analyze claims, clinical, eligibility, provider, and quality data to uncover trends, anomalies, and opportunities
• Build dashboards and reports using SQL, Tableau, Power BI, or Excel
• Translate business requirements into technical specifications for development teams
• Participate in solution design, user acceptance testing (UAT), and validation of healthcare systems (EHR, claims systems, portals, etc.)
• Support CMS, HEDIS, NCQA, and other regulatory or audit initiatives through documentation, gap analysis, and impact assessments
• Track changes to healthcare regulations and ensure systems/processes remain compliant
• Identify inefficiencies in workflows, lead process mapping exercises, and recommend optimizations
• Work closely with IT, data science, product management, and clinical operations teams as a liaison between technical and non-technical teams

Healthcare Business Analyst

Support Engineer

• Provide hands-on technical support for desktops, laptops (Windows/macOS), peripherals, and mobile devices for office and remote users.
• Diagnose and resolve issues related to hardware, software, printers, and basic network connectivity.
• Manage user onboarding/offboarding activities including laptop setup, user account provisioning, and software configuration.
• Administer Microsoft 365 (Outlook, Teams, SharePoint) and maintain user permissions through Entra ID / Active Directory.
• Use Microsoft Intune to configure, enroll, and secure devices under Mobile Device Management (MDM).
• Handle IT service requests and incidents through ticketing systems (e.g., FreshService), ensuring timely resolution and accurate documentation.
• Support conference room setups, AV systems, and other corporate equipment used in meetings and events.
• Maintain IT asset inventory, monitor stock levels, and coordinate with procurement for replenishment.
• Collaborate with HR, Admin, and department heads to ensure IT readiness during employee transitions or relocations.
• Deliver basic training to employees on company IT policies, security practices, and usage of business tools.
• Participate in IT infrastructure maintenance and contribute ideas to streamline processes and enhance service delivery.

Desktop Support Engineer / IT Helpdesk Engineer

Compliance

• Assist in the completion of RFPs, security questionnaires, vendor risk assessments, and due diligence forms.
• Maintain and update a centralized repository of standard compliance answers and documentation for reuse.
• Track incoming compliance requests and coordinate deadlines with internal stakeholders.
• Support the Compliance Manager in collecting and organizing policies, procedures, certifications (e.g., HiTRUST R2), and audit evidence.
• Review documents for accuracy and ensure responses are aligned with company standards.
• Maintain version control of all submitted documents and track changes.
• Assist in preparing compliance-related reports, metrics, and training materials.
• Collaborate cross-functionally with security, IT, legal, and sales teams to gather accurate responses.
• Support internal and external audits by retrieving and organizing documentation.
• Perform administrative tasks and maintain up-to-date compliance records.

Compliance Analyst

Administration

• Manage and maintain Atlassian Cloud or Server/Data Center applications including Jira, Confluence, Bitbucket, and Jira Service Management.
• Create, customize, and optimize workflows, permission schemes, screens, custom fields, dashboards, and automation rules.
• Administer user access, project configurations, groups, and roles.
• Serve as the primary point of contact for Atlassian tool-related issues and service requests.
• Diagnose and resolve performance, configuration, and integration issues; provide Tier 2/3 support for Atlassian platform users.
• Collaborate with engineering, product, QA, and business teams to optimize project and ticketing workflows and train users on best practices.
• Support Agile, Scrum, Kanban, and SAFe methodologies via appropriate Jira configurations.
• Integrate Atlassian tools with other platforms (Slack, GitHub/GitLab, Okta, Jenkins, Salesforce, etc.).
• Create and maintain automation rules using Jira Automation, Scriptrunner, or other tools and manage plugin/add-on lifecycle.
• Monitor system performance, perform upgrades, manage backups, enforce governance standards, and maintain documentation of processes and configurations.

Atlassian Administrator

Product Manager

• Own the product vision and roadmap for assigned squad; define success metrics, prioritize features, and drive iterative development
• Lead squad to ship enterprise SaaS products and enhancements; bridge product vision and execution
• Conduct user research, analyze data, and translate insights into product decisions
• Partner with engineers and designers to ensure clear, feasible specifications aligned with user needs
• Communicate across the organization to keep stakeholders informed, build consensus, and advocate for the product
• Build and empower product squads to achieve shared goals

Project Manager

• Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs.
• Specific Responsibilities: • Manage master project schedules.
• Collect all team schedules, validate them, and integrate them into a master schedule that is tracked and reported to the team and the project sponsor.
• Create plan based on SOW commitments and project playbooks.
• Drive risk management process.
• Identify and communicate project risks.
• Track existing risks and manage their solutions or contingency plans.
• Facilitate communication and negotiation within the team.
• Coordinate tasks between internal team resources and external, customer team resources.
• Effectively engage and communicate with customers on an ongoing basis.
• Ensure closure of all administrative systems on project completions.
• Assist customers with service requests during software implementation.
• This may include running reports and preparing product deliverables.
• This role typically ends at the conclusion of the implementation when the account transitions to Client Success.
• Qualifications and Qualities: The Implementation Project Manager shall be technically sound, with a broad base of knowledge and experience, and the ability to relate technical issues to the underlying needs of the business.
• While the project manager may rely on the development and support teams for expertise on the specific technologies being used in the solution, they must be able to grasp the implications of those technical details very rapidly and understand their inter-relationships and their impact on the environment into which the solution will be deployed.
• The Implementation Project Manager must also be able to discuss those impacts with the customer to resolve rapidly any conflicts between the proposed solution and the existing enterprise architecture.
• Bachelor's degree required, preferably in Computer Science, Information Systems, Business, or Health Administration.
• Experience in Project Management onboarding enterprise SaaS software for health plans
• Must have a minimum of five years of experience in managing complex SaaS software, preferably in the Risk and/or Quality domains for health plans.
• Must have strong project management skills. PMI certification (or equivalent) is desired.
• Must possess strong business and technical writing abilities, and effective communication skills, both written and verbal.
• Must be an exceptional planner who is highly organized with attention to detail, self-directed, efficient, and able to manage complex programs on time.
• Demonstrated ability to lead cross-functional virtual teams to deliver on crucial program objectives and understand the impact to various stakeholders.
• Ability to operate with minimal supervision and direction, and drive process using indirect authority.
• Demonstrated skills in building effective relationships and influencing at all levels across the enterprise.
• What You will Receive: • Competitive Salary
• Medical, Dental and Vision benefits
• 401k plan with Employer Match
• Generous PTO plan

Customer Implementation Project Manager

Full-stack Engineer

• Reveleer's Java Developers are focused on the development and maintenance of new and existing features in our Medicare Advantage management applications.
• Seeking highly motivated developers who are able to work well independently as well as in a team environment.
• In the developer role, you will demonstrate a solid understanding of general systems concepts/computer science fundamentals and their application to solve business problems, and bring substantial experience building and querying high data volume in an enterprise environment.
• At Reveleer, success includes taking personal responsibility and ownership of all project assignments.
• Responsibilities: Design, develop and maintain web-based applications to enhance the performance and reliability of our current applications, as well as participate in the development of new industry-leading products, leveraging technologies such as Spring, Hibernate, MS SQL, RabbitMQ, etc.
• Develop high-performance distributed systems using Java and open source technologies.
• Work with analysts, team members, and stakeholders to understand and document software requirements, and ensure applications are developed according to specifications.
• Work with analysts, team members, and stakeholders to understand and document software requirements, and ensure applications are developed according to specifications.
• Troubleshoot problems, whether due to data or software, and work to rapidly implement repairs.