Reveleer

Desktop Support Engineer / IT Helpdesk Engineer

Reveleer

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

CloudITSMMacOS

About the role

  • Provide hands-on technical support for desktops, laptops (Windows/macOS), peripherals, and mobile devices for office and remote users.
  • Diagnose and resolve issues related to hardware, software, printers, and basic network connectivity.
  • Manage user onboarding/offboarding activities including laptop setup, user account provisioning, and software configuration.
  • Administer Microsoft 365 (Outlook, Teams, SharePoint) and maintain user permissions through Entra ID / Active Directory.
  • Use Microsoft Intune to configure, enroll, and secure devices under Mobile Device Management (MDM).
  • Handle IT service requests and incidents through ticketing systems (e.g., FreshService), ensuring timely resolution and accurate documentation.
  • Support conference room setups, AV systems, and other corporate equipment used in meetings and events.
  • Maintain IT asset inventory, monitor stock levels, and coordinate with procurement for replenishment.
  • Collaborate with HR, Admin, and department heads to ensure IT readiness during employee transitions or relocations.
  • Deliver basic training to employees on company IT policies, security practices, and usage of business tools.
  • Participate in IT infrastructure maintenance and contribute ideas to streamline processes and enhance service delivery.

Requirements

  • 4–8 years of experience in desktop or IT helpdesk support within enterprise environments.
  • Strong understanding of Windows and macOS platforms, hardware troubleshooting, and peripheral setup.
  • Experience managing user accounts and access permissions using Active Directory and Entra ID.
  • Hands-on experience with Microsoft Intune or other MDM solutions.
  • Familiarity with ITSM tools (e.g., FreshService, Jira Service Management) for ticketing and change management.
  • Excellent communication, documentation, and problem-solving skills.
  • Ability to work independently and collaborate with cross-functional teams.
  • Must be based in Chennai and willing to work full-time on-site.
  • Weekend or after-hours support may occasionally be required.