Support Engineer

• Provide hands-on technical support for desktops, laptops (Windows/macOS), peripherals, and mobile devices for office and remote users.
• Diagnose and resolve issues related to hardware, software, printers, and basic network connectivity.
• Manage user onboarding/offboarding activities including laptop setup, user account provisioning, and software configuration.
• Administer Microsoft 365 (Outlook, Teams, SharePoint) and maintain user permissions through Entra ID / Active Directory.
• Use Microsoft Intune to configure, enroll, and secure devices under Mobile Device Management (MDM).
• Handle IT service requests and incidents through ticketing systems (e.g., FreshService), ensuring timely resolution and accurate documentation.
• Support conference room setups, AV systems, and other corporate equipment used in meetings and events.
• Maintain IT asset inventory, monitor stock levels, and coordinate with procurement for replenishment.
• Collaborate with HR, Admin, and department heads to ensure IT readiness during employee transitions or relocations.
• Deliver basic training to employees on company IT policies, security practices, and usage of business tools.
• Participate in IT infrastructure maintenance and contribute ideas to streamline processes and enhance service delivery.

Desktop Support Engineer / IT Helpdesk Engineer

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Technical Support Specialist – L2

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