Product Support Engineer
Meltwater
JavaScriptjQueryLinuxMongoDBMySQLNoSQLPythonUnix
Desktop Support Engineer / IT Helpdesk Engineer
Reveleer
full-time
Posted on:
Location: 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudITSMMacOS
About the role
- Provide hands-on technical support for desktops, laptops (Windows/macOS), peripherals, and mobile devices for office and remote users.
- Diagnose and resolve issues related to hardware, software, printers, and basic network connectivity.
- Manage user onboarding/offboarding activities including laptop setup, user account provisioning, and software configuration.
- Administer Microsoft 365 (Outlook, Teams, SharePoint) and maintain user permissions through Entra ID / Active Directory.
- Use Microsoft Intune to configure, enroll, and secure devices under Mobile Device Management (MDM).
- Handle IT service requests and incidents through ticketing systems (e.g., FreshService), ensuring timely resolution and accurate documentation.
- Support conference room setups, AV systems, and other corporate equipment used in meetings and events.
- Maintain IT asset inventory, monitor stock levels, and coordinate with procurement for replenishment.
- Collaborate with HR, Admin, and department heads to ensure IT readiness during employee transitions or relocations.
- Deliver basic training to employees on company IT policies, security practices, and usage of business tools.
- Participate in IT infrastructure maintenance and contribute ideas to streamline processes and enhance service delivery.
Requirements
- 4–8 years of experience in desktop or IT helpdesk support within enterprise environments.
- Strong understanding of Windows and macOS platforms, hardware troubleshooting, and peripheral setup.
- Experience managing user accounts and access permissions using Active Directory and Entra ID.
- Hands-on experience with Microsoft Intune or other MDM solutions.
- Familiarity with ITSM tools (e.g., FreshService, Jira Service Management) for ticketing and change management.
- Excellent communication, documentation, and problem-solving skills.
- Ability to work independently and collaborate with cross-functional teams.
- Must be based in Chennai and willing to work full-time on-site.
- Weekend or after-hours support may occasionally be required.
