Reveleer

Product Manager

• Conduct market research and competitive assessments to support product strategy.
• Analyze product usage data, pilot program results, and key performance metrics.
• Participate in Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
• Assist in writing user stories, acceptance criteria, and product documentation.
• Collaborate with engineering, data science, customer success, and other internal teams.
• Improve product documentation of existing functionality by validating capabilities with engineering teams.
• Strengthen product team understanding of analytics, customer performance, competitive insights, and the broader market landscape.
• Refine customer segmentation models and create more efficient mechanisms for reporting on segment-level key metrics.
• Support operational efficiency by helping organize the product backlog and streamline PM workflows.

Product Management Intern – Prospective Intelligence

Product Marketing

• Assist with updating and formatting product marketing materials such as slides, documents, and internal guides
• Help organize files and maintain documentation in Confluence and shared folders
• Support preparation for webinars, meetings, and events by gathering materials and making basic updates
• Conduct light research and compile findings into simple summaries for the team
• Help track tasks, collect feedback, and follow up on updates across marketing projects
• Support the organization and clean-up of PMM documentation, including Confluence pages and shared asset libraries
• Assist in updating and formatting a set of core product marketing materials (e.g., slides, one-pagers, or internal guides)
• Compile basic market or competitive research into a simple summary to support team discussions

Product Marketing Intern

Customer Success Manager

• Build and maintain strong customer relationships, serving as the primary point of contact across the full lifecycle from onboarding through renewals.
• Lead day-to-day project management, including planning, progress tracking, customer meetings, and issue resolution.
• Proactively identify and mitigate customer risks, driving solutions in collaboration with internal teams.
• Receive, document, and triage customer-reported issues; assess priority based on business impact and urgency and ensure alignment with internal capacity.
• Coordinate cross-functionally with Product, Engineering, Data, and Analytics to ensure customer issues are routed, tracked, and resolved in line with roadmap and sprint priorities.
• Communicate transparently with customers on issue status, timelines, and workarounds, managing expectations effectively.
• Track and document customer requests and recurring issues, contributing to knowledge base development and continuous process improvement.
• Analyze customer data to identify adoption trends, risks, and growth opportunities, providing actionable insights to both customers and internal stakeholders.
• Conduct regular check-ins, business reviews, and renewal discussions to drive customer satisfaction, retention, and expansion.
• Serve as a trusted advisor, guiding customers on best practices and ensuring measurable value realization from the platform.
• Escalate critical issues and advocate for customer needs internally, influencing product roadmap and service delivery.
• Own and grow enterprise-level customer relationships, aligning Reveleer’s solutions with customer business goals.