Reveleer

Learning and Development

• Deliver comprehensive, customer-focused training on the Reveleer platform across clinical coding, data retrieval, and analytics features
• Facilitate live virtual training sessions for customers across clinical coding, data retrieval, and analytics platform features, ranging from one-on-one coaching to group sessions
• Assess customer-level training needs based on project requirements, onboarding status, and performance data
• Deliver interactive, role-specific training tailored to customer team structures and workflows
• Provide one-on-one and small-group coaching to customers on platform functionality, coding standards, and retrieval processes
• Train customers on how to access, interpret, and use Reveleer's analytics and reporting features within the platform
• Partner with Learning and Development to develop customer training materials, including facilitator guides, job aids, quick-reference tools, and knowledge assessments
• Work with Product and operational teams to ensure training materials reflect current platform capabilities and processes
• Identify gaps in existing training resources and recommend updates based on customer feedback and performance trends
• Gather feedback from training sessions and use performance data to refine training content and delivery methods
• Review customer audit results and performance trends to identify re-education needs and coaching opportunities
• Maintain current knowledge of clinical coding guidelines, retrieval workflows, and platform functionality
• Support customers beyond initial onboarding with ongoing learning assistance and skill development
• Liaise with Onboarding, Customer Success, and Operations teams to understand customer training needs
• Coordinate with Product teams on platform updates and how they impact customer training
• Work with Quality and Retrieval teams to ensure training aligns with compliance standards and operational expectations

Customer Training Specialist