Customer Training Specialist

Reveleer

Customer Training Specialist delivering training on Reveleer’s platform functionalities. Designing and facilitating training sessions in clinical coding, data retrieval, and analytics features.

Posted 6/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver comprehensive, customer-focused training on the Reveleer platform across clinical coding, data retrieval, and analytics features
Facilitate live virtual training sessions for customers across clinical coding, data retrieval, and analytics platform features, ranging from one-on-one coaching to group sessions
Assess customer-level training needs based on project requirements, onboarding status, and performance data
Deliver interactive, role-specific training tailored to customer team structures and workflows
Provide one-on-one and small-group coaching to customers on platform functionality, coding standards, and retrieval processes
Train customers on how to access, interpret, and use Reveleer's analytics and reporting features within the platform
Partner with Learning and Development to develop customer training materials, including facilitator guides, job aids, quick-reference tools, and knowledge assessments
Work with Product and operational teams to ensure training materials reflect current platform capabilities and processes
Identify gaps in existing training resources and recommend updates based on customer feedback and performance trends
Gather feedback from training sessions and use performance data to refine training content and delivery methods
Review customer audit results and performance trends to identify re-education needs and coaching opportunities
Maintain current knowledge of clinical coding guidelines, retrieval workflows, and platform functionality
Support customers beyond initial onboarding with ongoing learning assistance and skill development
Liaise with Onboarding, Customer Success, and Operations teams to understand customer training needs
Coordinate with Product teams on platform updates and how they impact customer training
Work with Quality and Retrieval teams to ensure training aligns with compliance standards and operational expectations

Requirements

What you’ll need

Current or recent clinical coding certification: CPC (AAPC), RHIT, or equivalent healthcare coding certification
Minimum 3-5 years of hands-on clinical coding experience
Strong knowledge of ICD-10 and CPT coding guidelines, medical terminology, anatomy, and physiology
Understanding of coding audit processes and quality improvement methodologies
Familiarity with risk adjustment and quality coding in a healthcare operations environment
Demonstrated ability to facilitate engaging, interactive training sessions in live virtual and in-person formats
Strong presentation and public speaking skills; comfortable delivering training on camera and in virtual settings
Excellent verbal and written communication skills; ability to explain complex clinical and technical concepts clearly and concisely
Experience developing or contributing to training materials such as guides, job aids, and reference documents
Ability to adapt communication style and instructional approach to meet diverse learner needs
Experience gathering and incorporating feedback to improve training quality and outcomes
Strong listening and coaching skills; ability to build rapport with learners and support skill development
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Strong computer skills with ability to learn new systems and platforms quickly
Comfortable with virtual training tools (Zoom, Microsoft Teams, LMS platforms)
Ability to navigate and understand platform-based workflows and reporting features
Detail-oriented with strong analytical skills; ability to review data and identify trends
Self-directed and highly organized; able to manage multiple training initiatives with minimal supervision
Collaborative approach; able to work effectively with cross-functional teams and diverse stakeholders
Professional demeanor; tactful communication and ability to work with customers and internal teams
Adaptability; able to adjust to changing priorities, new platform features, and evolving customer needs
Strong commitment to confidentiality and HIPAA compliance when handling customer and patient information.

Benefits

Comp & perks

Competitive salary
Medical, Dental and Vision benefits
401k with Employer Match
Generous PTO plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical codingICD-10 codingCPT codingdata retrievalanalyticsquality improvement methodologiesrisk adjustment codingtraining material developmentperformance data analysisplatform functionality

Soft Skills

presentation skillspublic speakingverbal communicationwritten communicationcoaching skillslistening skillsadaptabilitycollaborationorganizational skillscustomer-focused training

Certifications

CPC (AAPC)RHIT