Administration

• Manage and maintain Atlassian Cloud or Server/Data Center applications including Jira, Confluence, Bitbucket, and Jira Service Management.
• Create, customize, and optimize workflows, permission schemes, screens, custom fields, dashboards, and automation rules.
• Administer user access, project configurations, groups, and roles.
• Serve as the primary point of contact for Atlassian tool-related issues and service requests.
• Diagnose and resolve performance, configuration, and integration issues; provide Tier 2/3 support for Atlassian platform users.
• Collaborate with engineering, product, QA, and business teams to optimize project and ticketing workflows and train users on best practices.
• Support Agile, Scrum, Kanban, and SAFe methodologies via appropriate Jira configurations.
• Integrate Atlassian tools with other platforms (Slack, GitHub/GitLab, Okta, Jenkins, Salesforce, etc.).
• Create and maintain automation rules using Jira Automation, Scriptrunner, or other tools and manage plugin/add-on lifecycle.
• Monitor system performance, perform upgrades, manage backups, enforce governance standards, and maintain documentation of processes and configurations.

Atlassian Administrator

Database Services Administrator

Sales Administrator

Splunk Administrator

NetSuite Support Administrator

Cloud Administrator