Restaurant365

Business Analyst

• Owns and evolves the Customer Success technology ecosystem, establishing standards, frameworks, and operating models.
• Leads complex, cross-functional initiatives and ensures solutions remain effective as business needs grow and change.
• Provides functional leadership across Professional Services, Digital Success, and technical teams.
• Establishes and documents standard onboarding playbooks and system patterns for consistent customer experiences.
• Owns the end-to-end implementation and ongoing evolution of the Professional Services and onboarding operating model through technology.
• Maintains sustained ownership of complex, multi-team initiatives to ensure solutions meet evolving business needs.

Senior Business Analyst, Professional Services – Digital Success

Account Executive

• Position: Account Executive, Mid Market
• Collaborate with the Regional Sales Manager and Sales Development team to identify and target new accounts.
• Consistently achieve quota by closing deals that add significant value to our clients.
• Focus on the return on investment for our clients, addressing pain points and mapping them to our solutions.
• Manage the entire sales process from prospecting to closing, ensuring seamless transitions to implementation.
• Network with existing customers and vendor partners to foster strong, long-term business relationships.
• Develop an in-depth understanding of the R365 platform to effectively present and position it to prospective clients.
• Stay informed about industry trends and leverage this knowledge to identify opportunities.
• Thrive in an ever-growing team, demonstrating flexibility and a willingness to take on new challenges.

Account Executive, Mid Market

Platform Engineer

• Lead a team of Salesforce engineers responsible for designing, building, and operating scalable, secure, and resilient Salesforce solutions.
• Drive the technical roadmap for the Salesforce platform and translate business objectives into high-quality technical solutions.
• Guide architecture and design decisions, review code and solutions, and mentor team members.
• Ensure the platform is reliable, performant, and ready to scale.
• Own the technical vision for the Salesforce platform and balance new feature delivery with platform optimization.
• Collaborate closely with Enterprise Cloud Technology (ECT) and GTM leadership.

Manager, Salesforce Platform Engineer

• Partner with Business Unit leaders and end users to understand workflows, pain points, and opportunities for AI agents and automation.
• Facilitate discovery sessions to define success criteria, value hypotheses, functional requirements, and adoption plans.
• Translate business needs into clear user stories, process maps, and solution designs.
• Configure and implement AI agents in Glean, including intents, knowledge sources, guardrails, escalation paths, and user experiences.
• Build, test, and maintain Workato recipes to automate business processes and orchestrate integrations across systems.
• Develop reusable components (templates, standards, connectors, patterns) to accelerate delivery and ensure consistency.
• Implement error handling, monitoring, logging, and alerting for reliability and operational support.
• Partner with system owners and content stewards to improve knowledge quality, data accessibility, and source-of-truth alignment for agent performance.
• Support content curation and indexing strategies to improve retrieval quality and reduce hallucinations or incorrect actions.
• Create user documentation, runbooks, and enablement materials to drive adoption and self-service where appropriate.
• Collaborate with IT & Infosec to implement role-based access, data handling standards, and secure-by-design practices for agents and automations.
• Ensure solutions adhere to company policies for privacy, security, auditability, and change management.
• Assist with risk reviews and participate in testing/validation of agent behaviors, including safe actions and escalation for sensitive tasks.
• Define and track KPIs such as time saved, cycle-time reduction, error-rate reduction, agent containment, and user satisfaction.
• Analyze performance and usage data to recommend improvements and prioritize enhancements.
• Maintain a backlog of opportunities and continuously identify additional high-impact use cases.

AI Business Analyst

• Partner with Business Unit leaders and end users to understand workflows, pain points, and opportunities for AI agents and automation.
• Facilitate discovery sessions to define success criteria, value hypotheses, functional requirements, and adoption plans.
• Translate business needs into clear user stories, process maps, and solution designs.
• Configure and implement AI agents in Glean, including intents, knowledge sources, guardrails, escalation paths, and user experiences.
• Build, test, and maintain Workato recipes to automate business processes and orchestrate integrations across systems.
• Develop reusable components (templates, standards, connectors, patterns) to accelerate delivery and ensure consistency.
• Implement error handling, monitoring, logging, and alerting for reliability and operational support.
• Partner with system owners and content stewards to improve knowledge quality, data accessibility, and source-of-truth alignment for agent performance.
• Support content curation and indexing strategies to improve retrieval quality and reduce hallucinations or incorrect actions.
• Collaborate with IT & Infosec to implement role-based access, data handling standards, and secure-by-design practices for agents and automations.
• Define and track KPIs such as time saved, cycle-time reduction, error-rate reduction, agent containment, and user satisfaction.

Salesforce Administrator

• Configure, secure, and support Restaurant365’s Salesforce platform to drive user productivity and data quality across multiple departments.
• Own day-to-day administration, user management, platform security, and platform maintenance with skills in Salesforce CPQ support.
• Collaborate closely with Salesforce end users to troubleshoot and resolve issues aligning work to team priorities.
• Handle incoming support requests: manage tickets, root-cause analysis, communication, and quick wins.