Restaurant365

AI Business Analyst

Restaurant365

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

ERPITSM

About the role

  • Partner with Business Unit leaders and end users to understand workflows, pain points, and opportunities for AI agents and automation.
  • Facilitate discovery sessions to define success criteria, value hypotheses, functional requirements, and adoption plans.
  • Translate business needs into clear user stories, process maps, and solution designs.
  • Configure and implement AI agents in Glean, including intents, knowledge sources, guardrails, escalation paths, and user experiences.
  • Build, test, and maintain Workato recipes to automate business processes and orchestrate integrations across systems.
  • Develop reusable components (templates, standards, connectors, patterns) to accelerate delivery and ensure consistency.
  • Implement error handling, monitoring, logging, and alerting for reliability and operational support.
  • Partner with system owners and content stewards to improve knowledge quality, data accessibility, and source-of-truth alignment for agent performance.
  • Support content curation and indexing strategies to improve retrieval quality and reduce hallucinations or incorrect actions.
  • Create user documentation, runbooks, and enablement materials to drive adoption and self-service where appropriate.
  • Collaborate with IT & Infosec to implement role-based access, data handling standards, and secure-by-design practices for agents and automations.
  • Ensure solutions adhere to company policies for privacy, security, auditability, and change management.
  • Assist with risk reviews and participate in testing/validation of agent behaviors, including safe actions and escalation for sensitive tasks.
  • Define and track KPIs such as time saved, cycle-time reduction, error-rate reduction, agent containment, and user satisfaction.
  • Analyze performance and usage data to recommend improvements and prioritize enhancements.
  • Maintain a backlog of opportunities and continuously identify additional high-impact use cases.

Requirements

  • 2+ years of experience in business process analysis, operations analysis, IT systems analysis, or automation delivery.
  • Demonstrated experience delivering workflow automations and/or integrations (iPaaS experience strongly preferred).
  • Strong requirements gathering, documentation, and stakeholder management skills, with the ability to communicate across technical and non-technical audiences.
  • Working knowledge of APIs, SaaS systems, data flows, and integration concepts (auth, webhooks, JSON, error handling).
  • Practical understanding of LLM/AI concepts (prompting, retrieval, grounding, guardrails, evaluation) and how they apply to business workflows.
  • High attention to detail, strong judgment, and an ownership mindset.
  • **
  • PREFERRED QUALIFICATIONS
  • · Experience with Workato (recipes, connectors, triggers/actions, environments, deployment practices).
  • · Experience with Glean (knowledge sources, search/assistant experiences, agents, governance).
  • · Familiarity with enterprise SaaS commonly used in business operations (ERP, HRIS, ITSM, CRM, Finance systems).
  • · Experience with change management, training, and adoption strategies for new tools/processes.
  • · Exposure to security and compliance practices for automation (least privilege, audit logging, data classification).
  • **
  • Core Competencies
  • - · Process thinking: ability to map workflows, identify bottlenecks, and design improvements.
  • - · Systems thinking: ability to understand end-to-end integrations and downstream impacts.
  • - · Customer orientation: strong empathy for end users and focus on measurable value.
  • - · Analytical rigor: ability to evaluate outcomes, monitor performance, and iterate.
  • - · Clear communication: concise documentation and structured updates to stakeholders.
  • - Working Relationships
  • - · Business Unit Leaders and SMEs (Finance, HR, Sales, Marketing, Customer Success, Product, etc.)
  • - · IT & Infosec (governance, access controls, risk review, change management)
  • - · Application Owners / System Administrators (source systems, data quality, integrations)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business process analysisoperations analysisIT systems analysisautomation deliveryworkflow automationsintegrationsAPIsdata flowsLLM/AI conceptserror handling
Soft skills
requirements gatheringdocumentationstakeholder managementattention to detailjudgmentownership mindsetprocess thinkingsystems thinkingcustomer orientationanalytical rigor