Restaurant365

Manager

• Lead the Renewal Desk and own renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments.
• Ensure renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership.
• Carry operational authority over renewal forecast accuracy and renewal process compliance.
• Manage weekly renewal forecast calls and audit CPQ Renewal Opportunities for hygiene and completeness.
• Escalate forecast risks to VP, Customer Success and Sales Leadership.
• Monitor contraction trends by segment and identify systemic churn drivers.
• Own scaled renewal automation strategy and optimize renewal workflow triggers.
• Partner with VP Customer Success, Sales Leadership, Revenue Operations, and Finance to ensure pricing and concession discipline.

Manager, Renewals

Payroll

• Oversee the delivery of payroll and financial operations, including payments, to ensure accuracy, timeliness, and client satisfaction.
• Streamline processes to improve efficiency and service quality.
• Leverage technology and automation to scale operations and enhance customer experiences.
• Monitor and optimize KPIs to achieve and exceed operational goals.
• Own fiduciary oversight of all payroll funds, ensuring proper segregation, secure movement, accurate funding, and daily reconciliations to protect client and company assets.
• Ensure timely and compliant payroll tax filings and remittances across all federal, state, and local jurisdictions, including year-end reporting and regulatory documentation.
• Establish and maintain strong internal controls, including segregation of duties, approval workflows, and reconciliation processes to safeguard financial integrity.
• Oversee payroll-related financial reporting, ensuring accurate general ledger alignment, liability tracking, accrual validation, and audit readiness.
• Lead regulatory response and issue resolution, serving as the executive escalation point for tax authority notices, compliance matters, and financial discrepancies.
• Implement risk mitigation frameworks to prevent funding errors, compliance failures, and financial exposure, while ensuring operational scalability and audit compliance.
• Ensure full compliance with federal, state, and local regulations related to payroll, tax, and financial transactions, including IRS and Department of Labor requirements.
• Lead internal and external audits, assessing and mitigating risks to maintain operational integrity.
• Stay updated on regulatory changes and adjust policies and procedures accordingly.
• Act as the primary liaison for audits and regulatory reviews.
• Develop and deliver training programs to promote compliance awareness across the organization.
• Collaborate with the executive team to define and execute strategic initiatives aligned with company objectives.
• Identify market trends to enhance service offerings and expand the client base.
• Drive initiatives focused on cost management, scalability, and profitability.
• Build and maintain strong client relationships, ensuring transparency and compliance in service delivery.
• Establish and manage vendor partnerships to enhance operational efficiency and meet regulatory standards.
• Lead and mentor a high-performing team, fostering a culture of accountability and continuous improvement.
• Recruit, train, and develop talent to meet current and future business needs.
• Promote collaboration across departments to drive innovation and operational excellence.

Senior Director, Payroll Operations and Services

Account Manager

• Own and grow the Referral partner portfolio
• Serve as the primary point of contact for all Solution Partners on the Referral track (non‑strategic, non‑reseller).
• Build and maintain partner relationship maps across leadership, sales, and marketing stakeholders.
• Run a lightweight governance rhythm with key partners focused on pipeline and revenue.
• Drive sourced pipeline and influenced ARR
• Design and execute simple, repeatable referral motions that partners can run with minimal friction.
• Hit and exceed quarterly targets for: Partner‑driven opportunities created; Partner‑influenced ARR.
• Partner with AEs, SEs, and xDRs to ensure referred opportunities are pursued with urgency.
• Make referral processes “frictionless” for partners and Sales.
• Monitor and improve attribution hygiene so partner impact is accurately reflected in dashboards.
• Recruit and activate new productive partners that align with our ICP.
• Collaborate with the Solution Partner Account Manager team to avoid channel conflict.

Solution Partner Manager

Customer Success Manager

• Design and deliver enablement programs that standardize programs including success planning, risk management, QBR execution, and renewals.
• Partner with the Director of Revenue Enablement to turn CS/S priorities into focused enablement programs that reduce risk, drive adoption and expansion, and strengthen KPI execution.
• Define success metrics with Director of Revenue Enablement, CS Leadership, and CS Ops and monitor adoption, execution quality, retention signals, and expansion outcomes.
• Drive consistent tool usage and workflow execution in Gainsight, Gong, Glean, and related CS technologies through micro-training, job aids, and embedded reinforcement.

Senior Manager, Customer Success Enablement

Data Analyst

• As the Principal Data Analyst for Customer Success (CS), you will be the strategic engine behind our data-driven decision-making.
• You are not just a "data provider”, you are a business partner who understands the Go-To-Market (GTM) lifecycle and Customer Success.
• This role is a critical pillar of the CS Operations team, responsible for transforming raw customer data into actionable strategies that improve retention, identify expansion opportunities, and optimize the cost-to-serve.
• You will operate with a high degree of independence, navigating complex datasets to find the "story" behind the numbers, interpreting trends for executive leadership, and providing proactive recommendations to the business.

Principal Data Analyst – GTM

Solutions Engineer

• Maintain an expert status on all Restaurant365 features and partnering platforms
• Understanding clients’ requirements, identifying gaps (if any) between clients’ requirements, and defining solutions to bridge the gap
• Create and deliver powerful presentations that clearly communicate the uniqueness of the value proposition
• Setting up and maintaining demonstration platforms for existing and new features
• Acting as a technical resource for sales team with specific questions regarding the R365 product and partnering solutions
• Establish a connection with potential candidates by discussing and understanding the everyday experiences of an operator, ideally drawing from their own personal backgrounds
• Training the sales team on product knowledge and new features
• RFP assistance for sales team
• Consult marketing from an R365 product and partnering product knowledge standpoint
• Perform webinars for marketing and sales purposes
• QA of newly released features delivering feedback to the product team
• Other duties as assigned

Solutions Engineer – Level 3

Account Executive

• Work with Manager, Major Accounts and Sales Development team to identify and sell into specified national restaurant brands with 50-499 total locations, and their franchisees.
• Generating pipeline that leads to closed revenue and quota attainment.
• Selling on value and return on investment vs. features & functions.
• Uncovering pain points and business impact that maps back to our solutions.
• Demonstrating adaptability and flexibility as part of an ever-growing team.
• Manage entire sales cycle from self-sourcing new opportunities to close.
• Ensure new Customers remain on track to “go live” in implementation, post-sale.
• Maintain accurate pipeline and forecast.
• Network with existing customers and vendor partners to build and maintain long-lasting business relationships.
• In-depth knowledge of the R365 platform to present to prospective clients.
• Continual industry research to identify trends in the marketplace.
• Work with Sales Engineers to perform complex demos, conduct requirements analysis & scoping.
• Utilize a systematic approach and process on a new opportunity from start to finish in order to close business.
• Other duties as assigned.
• Occasional travel may be required.

Account Executive – Major

• Partner with stakeholders to understand business questions and support reporting needs
• Help maintain dashboards and KPIs
• Build, update, and maintain dashboards and reports in Domo for business stakeholders
• Assist with trend analysis and performance monitoring
• Support forecasting, planning, and recurring reporting processes
• Provide clear, well-documented analyses that support business decision-making
• Participate in requirement gathering sessions and stakeholder check-ins
• Collaborate with other analysts, analytical engineers, and data engineers for accurate reporting

Data Analyst, Business Analytics

Recruitment

• Own Talent Acquisition end to end across the organization, including strategy, delivery, and operational excellence
• Translate business needs into clear hiring priorities, pipeline strategies, and hiring plans
• Build and operationalize TA OKRs tied to business outcomes, workforce strategy, and team optimization
• Lead, mentor, coach, and develop a team of recruiters and coordinators
• Set clear expectations across quality of hire, recruiting velocity, hiring manager partnership, and candidate experience
• Establish operating rhythms that drive accountability and execution (weekly req reviews, pipeline health checks, priority hiring calibration)
• Own and scale R365’s Mexico hiring strategy as a key driver of global capacity and business efficiency
• Ensure a consistent hiring bar across geographies through structured interview design, calibration, and competency alignment
• Partner cross-functionally with People Ops, People Tech, Legal, Finance, and IT to ensure Mexico hiring operations are scalable and compliant
• Build sourcing strategies and talent market insights specific to Mexico and future global expansion regions
• Operationalize structured hiring practices across the company, including competency-based evaluation and consistent selection discipline
• Implement and continuously improve interview process standards for all roles across the organization
• Support talent density outcomes by building stronger hiring decisions, better signal quality, and clear calibration across hiring teams
• Utilize AI within Talent Acquisition to improve sourcing, screening, candidate engagement, and recruiting productivity
• Mentor hiring managers on how to leverage AI for role definition, interview preparation, and evaluation consistency
• Own ATS outcomes while partnering with People Ops and People Tech on system configuration, integrations, and ongoing optimization
• Operationalize and integrate recruiting tools and automation to improve speed, consistency, and recruiter productivity
• Ensure recruiting data is clean, reliable, and used consistently across the organization
• Improve quality, efficiency, and consistency in TA reporting and data usage
• Provide regular reporting to senior leadership on TA performance, hiring progress, and TA OKRs
• Establish visibility into funnel performance, pipeline health, time to fill, offer acceptance, and hiring outcomes across geographies

Director, Talent Acquisition

• Lead the development, execution, and optimization of paid media campaigns across platforms including Google, Bing, LinkedIn, Meta (Facebook/Instagram), YouTube, and others.
• Align channel strategies with broader demand generation goals to maximize pipeline and ROI.
• Manage the end-to-end media calendar and ensure timely execution of campaigns.
• Serve as the primary point of contact for Restaurant365’s paid media agency.
• Own the paid media budget, including allocation, pacing, forecasting, and reconciliation.
• Make real-time adjustments to maximize efficiency and deliver against CPL and Build Value+ targets.
• Monitor KPIs and deliver reporting on campaign performance (e.g., impressions, clicks, CPL, Qualified Rate, pipeline contribution, ROI).
• Work closely with Marketing Operations to ensure accurate tracking and attribution.
• Test, learn, and iterate to continuously improve campaign results.
• Partner with the Demand Generation team on account-based marketing initiatives by leading the media strategy, targeting, and execution for identified high-value accounts and segments.
• Leverage tools like 6sense, LinkedIn Matched Audiences, and custom audiences for precision targeting.
• Collaborate with Field Marketing, SEO, Content, Creative, and Sales to ensure campaign alignment and effective messaging.
• Partner with the SEO and Content teams on landing page testing and conversion rate optimization.
• Manage day-to-day operations within advertising platforms and coordinate with Marketing Ops to maintain UTM standards, tracking, and integrations.
• Identify opportunities to evolve the digital marketing tech stack and workflows.
• Other duties as assigned.

Digital Advertising Manager

Marketing

• Lead the design and execution of expansion marketing programs that generate pipeline and revenue through upsell and cross-sell across the existing customer base.
• Partner with Customer Success and Sales to identify, prioritize, and target expansion opportunities using product usage signals, attach gaps, account context, and opportunity data.
• Translate product launches, new features, and solution bundles into expansion plays that drive meetings, pipeline creation, and revenue impact.
• Own the end-to-end webinar program as a revenue conversion channel, including topic strategy, promotion, live execution, and post-event conversion campaigns.
• Design and manage multi-channel expansion campaigns across email, webinars, in-app, and customer channels with direct accountability for pipeline and revenue contribution.
• Own customer advocacy, third-party review, and customer proof programs used to drive expansion, including proactive sourcing and packaging of success stories, testimonials, peer references, and review content aligned to sales enablement needs.
• Create expansion enablement assets and campaign kits for Customer Success and Sales to drive conversion from marketing touch to revenue conversation.
• Leverage marketing automation platforms and AI-driven tools to operationalize targeting, personalization, expansion workflows, and performance optimization.
• Own conversion performance from expansion campaigns into sales conversations and pipeline creation, in partnership with Customer Success and Sales.
• Measure and report on campaign performance across expansion pipeline, conversion rates, product attach rates, and revenue impact, and translate insights into optimization actions.
• Other duties as assigned.

Customer Marketing Manager

DevOps Engineer

• The Site Reliability Engineer II will be responsible for supporting, enhancing, and maintaining Restaurant365’s cloud infrastructure and applications.
• Collaborate with DevOps, development, and infrastructure teams to resolve moderately complex issues, propose improvements, and strengthen the reliability, scalability, and security of our SaaS platform.
• Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis.
• Identify and automate manual processes to improve efficiency and reduce risk.
• Enhance and evolve monitoring tools and platforms to improve observability.
• Promote and apply best practices for reliability, scalability, and performance across engineering.
• Implement and support cloud automation using Terraform, Ansible, or CloudFormation.
• Work within change management protocols to provide maximum uptime for production systems.
• Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis.
• Partner with developers, architects, vendors, and IT teams to ensure reliable system operations.
• Research and remediate vulnerabilities in coordination with security teams.
• Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures.

Site Reliability Engineer II

• Proactively source candidates in Mexico and the United States using LinkedIn Recruiter, job boards, internal databases, referrals, and targeted outreach strategies
• Conduct candidate outreach, engagement, and screening calls primarily in English, with Spanish as needed for Mexico-based candidates
• Build and maintain strong talent pipelines for corporate, technical, and professional roles across multiple locations
• Partner closely with Restaurant365 recruiters and hiring managers to understand role requirements and hiring priorities
• Screen candidates for skills, experience, communication ability, and cultural alignment
• Track candidate activity, pipeline progress, and outcomes accurately in the applicant tracking system (ATS)
• Coordinate interviews across time zones and support the end-to-end recruiting process as needed
• Deliver a high-quality, professional candidate experience aligned with Restaurant365’s employer brand
• Meet or exceed sourcing and recruiting KPIs, including response rates, pipeline health, and time-to-fill support

Recruiter

Customer Support

• Support customers via tickets, live chat, and outbound phone
• Ask targeted questions to quickly understand and resolve customer issues
• Guide customers through Restaurant365 workflows and best practices
• Troubleshoot common issues using support tools and knowledge base resources
• Escalate complex issues to the appropriate team with clear notes and context
• Manage a personal ticket queue while meeting SLA and quality expectations
• Participate in live chat rotations
• Identify recurring issues and suggest documentation improvements
• Demonstrate reliable and punctual attendance across assigned shifts, including remote or hybrid setups

Support Specialist

• Provide technical support for Restaurant365 platform
• Manage customer communications through tickets, live chat, and outbound phone support
• Gather detailed technical and business information from customers to troubleshoot reported issues
• Diagnose configuration, workflow, and data-related issues and deliver accurate solutions
• Educate customers on Restaurant365 system functionality and best practices
• Route non-technical or non-applicable issues to appropriate teams when necessary
• Identify, document, and escalate suspected software defects with clear reproduction steps and impact details
• Participate in live chat rotations
• Manage a personal queue of customer tickets while meeting SLA and quality standards
• Identify gaps in internal and customer-facing documentation and contribute improvements
• Assist Support leadership in rolling out new platform features or workflows
• Demonstrate reliable and punctual attendance across assigned shifts, including remote or hybrid setups, while ensuring clear and timely communication with management regarding availability, scheduling changes, or unforeseen delays — particularly when supporting customers across multiple time zones