Restaurant365

Designer

• Design and create custom instructional videos.
• Design and create custom content videos including animations and motion graphics.
• Develop, create, and package SCORM-compliant curriculum.
• Create and author scripts, narration, and on-screen text that simplify complex product concepts.
• Collaborate with instructional designers to develop storyboards that align instructional intent with video creation.
• Scope and manage multiple concurrent projects, determining level of effort (LOE), project timelines, and sequencing to meet delivery deadlines.
• Organize and manage project assets—intaking, cataloging, and maintaining footage and production libraries to ensure version control and efficient reuse.
• Maintain visibility into all assigned deliverables by updating project milestones, task progress, and PSA records for team alignment and reporting.
• Manage established AI-assisted workflows to streamline production and improve quality.
• Collaborate cross-functionally with editors, instructional designers, and project leads to ensure consistent, high-quality project deliverables.
• Other duties as assigned.

Instructional Video Designer

Events

• Plan and manage end-to-end logistics, production, and onsite execution for major national events and trade shows; manage event budgets ranging from $50K to $500K+.
• Partner with Sales, Customer Success, Product Marketing, and Executive Leadership to align objectives, programming, staffing, and meeting execution.
• Ensure national events consistently meet R365’s brand and experience standards.
• Develop and maintain standardized processes, documentation, and best practices for national event planning and execution.
• Cultivate ongoing relationships with key vendors, venues, production partners, and service providers beyond national programs.

Senior Events Manager

People Operations

• Own day-to-day people operations for Mexico EOR workers and future Mexico employees
• Coordinate end-to-end onboarding (pre-hire documentation, background checks as applicable, HRIS setup, orientation) and offboarding (notifications, exit interviews, asset recovery, HRIS updates)
• Execute lifecycle changes (promotions, transfers, salary changes, leave requests) and maintain accurate employee records in the HRIS and personnel files
• Serve as the first point of contact for employee questions and concerns; log issues, gather facts, and escalate appropriately to HR leadership/legal
• Coach managers on policy interpretation and consistent practices
• Help draft documentation (warnings, PIPs) aligned with local requirements
• Support the HR workstream required to stand up and scale our Mexico legal entity.
• Assist with the HR requirements for establishing and scaling our Mexico entity (e.g., policy localization, benefits benchmarking, vendor selection, process design)

People Operations Generalist

Analyst

• Ongoing collaboration with each GTM team to understand where their workflows contribute to the customer journey to assist in fully maximizing their ability to execute these workflows effectively
• Identify and improve inefficiencies in the Salesforce UI/UX by leveraging the full range of Salesforce feature functionality to surface the right data at the right time, increasing user adoption
• Support RevOps by managing standard data normalization and duplicate data prevention in Salesforce
• Execute on field structure redefinition to standardize help text, descriptions, data types, and other attributes to ensure scalable object modeling and metadata framework is maintained
• Support the automation of data integration from GTM tools such as Gong, Zoominfo, Clay
• Collaborate with Customer Success to identify and improve the team’s ability to work quickly and efficiently through high impact processes
• Create detailed process flow diagrams, data process documentation, and configuration specifications for UI/UX.
• Manage stakeholder expectations and communicate timelines, risks, and dependencies clearly.
• Facilitate user acceptance testing and coordinate feedback incorporation into final deliverables.
• Present stakeholders with documentation to include content to enable them to train users on new solutions being delivered.
• Other duties as assigned.

Business Applications Analyst

Solutions Engineer

• Own the strategy and roadmap for Glean connectors across our core SaaS tools (e.g., Microsoft 365/SharePoint/OneDrive, Slack, Jira, Confluence, Salesforce, Freshservice, GitLab, Zoom, Gong and others), including evaluation, rollout, and ongoing optimization.
• Build and maintain integrations using native Glean connectors and custom solutions via APIs/SDKs, webhooks, and ingestion pipelines; define schemas, mappings, permissions models, and crawl schedules for performance and freshness.
• Ensure robust authN/authZ patterns (OAuth 2.0/OIDC, service principals, app registrations), secure secrets management, and consistent RBAC/group sync via SCIM for precise permission mirroring.
• Instrument and monitor connector health and SLAs (crawl/index latency, error budgets, backoff/retry strategies); implement alerting and dashboards; drive root cause analysis and permanent fixes for ingestion issues.
• Partner with Infosec, Legal, and People Team on data governance (permission-scoped indexing, privacy controls, redaction/exclusion lists, regulated data handling) and maintain audit-ready documentation and runbooks.
• Improve search quality by collaborating on content normalization, metadata enrichment, and relevance tuning; champion usability feedback loops with stakeholders.
• Lead change management for integration rollouts (test plans, canaries, staged deployments) and provide transparent customer-grade communications for incidents and maintenance.
• Create clear, durable documentation (SOPs, architecture diagrams, data flow maps, runbooks) and knowledge transfer for IT and support teams.
• Hands on experience implementing and operating Model Context Protocol (MCP) solutions, including building and maintaining MCP servers and integrating with MCPcompatible clients.
• Proficiency with the MCP data model and lifecycle: tool/resource/prompt registration, capability discovery/negotiation, and JSONRPC 2.0 over stdio/websocket transport.
• Ability to develop MCP servers in Python or Node.js using official SDKs, expose robust tool interfaces, resource templates, and structured outputs, and design for idempotency and safe retries.
• Designing MCP tools that wrap enterprise SaaS APIs (e.g., Microsoft 365, Slack, Jira/Confluence, Salesforce, Freshservice, GitLab, Zoom, Gong), including pagination, ratelimit handling, and backoff strategies.
• Strong authentication/authorization for MCP: service accounts, token management, scope minimization, pertool RBAC, multitenant isolation, and secure secret storage/rotation.
• Permission mirroring and context propagation: mapping enterprise RBAC/leastprivilege to MCP tools/resources; enforcing caller identity and data access boundaries end-to-end.
• Occasional travel for team onsites and planning sessions (typically <10%).

Senior Integrations Engineer

Account Executive

• Manage entire customer sales cycle from discovery to close
• Generate and develop new customer opportunities to increase revenue
• Work with Growth Sales Manager to maintain accurate pipeline and forecast
• Anticipate and discuss client needs and facilitate solutions
• Maintain knowledge of R365’s solution and any related products
• Network with existing customers and vendor partners to build and maintain long-lasting business relationships
• Continual industry research to identify trends in the marketplace
• Other duties as assigned
• Occasional travel may be required

Account Executive, SMB Growth

• Unleash your sales prowess by introducing our game-changing platform to restaurant groups with 1 to 8 locations.
• Forge strong relationships with key decision-makers in the restaurant industry.
• Crush your sales targets and set new benchmarks for success.
• Keep your finger on the pulse of industry trends and competitor moves.

Outside Sales Representative

• Drive Results: Unleash your sales prowess by introducing our game-changing platform to restaurant groups with 1 to 8 locations.
• Build Connections: Forge strong relationships with key decision-makers in the restaurant industry.
• Achieve Greatness: Crush your sales targets and set new benchmarks for success.
• Stay Ahead: Keep your finger on the pulse of industry trends and competitor moves.

Outside Sales Rep

Business Development Rep

• Own Inbound Response Time: Promptly respond to all inbound demo requests via phone within 60 minutes of lead submission.
• Live Chat Management: Proactively manage our inbound website chat.
• CRM and Tool Discipline: Flawlessly manage and log all activities, communications, and prospect data within Salesforce and Gong to maintain an accurate pipeline.
• In-Depth Qualification: Conduct comprehensive conversations with prospects, following our qualification framework, to identify their core business challenges, including pain points, and fully understand their needs.
• Detailed Documentation: Take extensive, high-quality notes on every prospect interaction, including: specific pain points, existing technology platforms, decision-making process, timeline, and lead source. This information is critical for the hand-off.
• Seamless Handoff: Clearly communicate and coordinate with Account Executives (AEs) to ensure a smooth prospect journey.
• Sales Team Partnership: Work closely with the R365 Sales Team to ensure the prospect's journey, from initial call to demo, is successful and pleasant.
• Core Values: Live our core values every day - Love Good Food, Share Constructive honesty, Solve Problems Together, and Relentlessly Seek Greatness.

Business Development Representative

Customer Success Manager

• Develop long-term relationships with customers leading to high retention and customer satisfaction
• Ensure customers are successful with the product following the launch date
• Manage customer the customer experience and setting expectations
• Responsible for tracking & driving customer health and Net Promoter Scores
• Create playbooks & present calls to action
• Responsible for reaching assigned targets for customer KPI’s
• Continuously improve customer experience by proposing new processes and concepts
• Participate in user groups and client facing webinars
• Handle any product or full software attrition to identify save opportunities
• Identify and pass leads to our Sales Growth team
• Other duties as assigned

Accounts Receivable

• Negotiate with customers on past due amounts
• Approve, create and enforce payment plans
• Create & maintain process documentation for various collections strategies
• Monitor and recommend any seriously delinquent accounts for database termination
• Review Customer Agreements to understand where we can and should enforce our legal terms
• Apply open credit memos to open customer invoices.
• Process payments of various forms (credit card, ACH, checks)
• Investigate cases and make suggestions on refund requests
• Facilitating approved payment plans and executing new due dates in system
• Leverage current systems to automate dunning campaigns
• Research and suggest technologies for automation of cash processes (dunning, cash application, etc.)
• Onboard, train, coach & mentor other team members on enterprise cash collections strategies

Accounts Receivable, Collections Specialist

Customer Support

• Prompt customers for information necessary to troubleshoot problem reports
• Reach out to customers by phone and / or screen share as necessary to understand problem reports
• Identify solutions to problem reports and deliver them to customers
• Help customers understand POS integration functions
• Route non-POS customer issues to appropriate teams and team members
• Diagnose and document software defects and escalate them to Operations Support Manager
• Participate in live chats
• Manage personal queue of customer tickets
• Identify gaps in company self-help documentation
• Train and mentor new team members at the request of Support management

Support Specialist, POS

• Prompt customers for information necessary to troubleshoot problem reports
• Reach out to customers by phone and / or screen share as necessary to understand problem reports
• Identify solutions to problem reports and deliver them to customers
• Help customers understand R365 software operations, catering, scheduling, and manager log functions
• Route non-operations customer issues to appropriate teams and team members
• Diagnose and document software defects and escalate them to Operations Support, Manager or Lead
• Participate in live chats
• Manage personal queue of customer tickets
• Identify gaps in company self-help documentation
• Train and mentor new team members at the request of Support management

Support Specialist, Operations

Operations

• Own partner forecasting with PAMs and leaders, including process cadence, standardization, and accuracy tracking
• Stand up and manage a Partner Relationship Management (PRM) system integrated with CRM, ensuring alignment with MOPS and SOPS
• Deliver monthly reporting to referral partners (customized to their requirements) and consolidate internal reporting for leadership
• Partner with Revenue Enablement to ensure all AEs follow ROEs and processes for referral partners
• Collaborate with the Partner Success team to ensure alignment for partner customers and indirect customers
• Work closely with Finance on partner-related revenue recognition, bookings and commissions reporting, and indirect customer bookings
• Partner with the Business Intelligence team to increase reporting efficiency and ensure alignment across key reporting systems
• Drive cross-functional collaboration with MOPS, SOPS, Finance, and Enablement to ensure data accuracy and process adoption
• Build and maintain dashboards and reporting frameworks to track performance by partner, partner type, and PAM
• Provide strategic insights and decision support to Partnerships, Sales, and Revenue Operations leadership on partner performance, investments, and enablement priorities
• Champion operational best practices across partner teams, including pipeline hygiene, forecasting discipline, and process compliance
• Champion adoption of AI tools and practices to enhance efficiency, reporting, and forecasting within Partner Operations
• Other duties as assigned

Senior Partner and Channel Operations Manager

• Respond to technical support tickets
• Prompt customers for information necessary to troubleshoot problem reports
• Reach out to customers by phone and / or screen share as necessary to understand problem reports
• Help customers understand R365 payroll integration functionality
• Diagnose and document software defects and escalate them to management
• Participate in live chats
• Manage personal queue of customer tickets
• Identify gaps in company self-help documentation
• Identify and share ticket trends with Implementation Team
• Conduct Basic Training on an as-need basis
• Other duties as assigned

Support Specialist, Workforce

Sales

• Lead a world-class group of Strategic and Growth Account Executives, partnering to close some of our largest and complex enterprise priority prospects and brands.
• Primary focus of logo acquisition and growth of national restaurant brands and franchisees within brands of 500+ total locations.
• Develop and execute on plans for your team to meet or exceed quota targets over monthly, quarterly, and annual periods
• Develop and implement new programs, sales initiatives, and strategies to capture key enterprise prospects
• Develop and implement coaching improvement plans to facilitate the development and success of the Account Executives
• Maintain weekly reporting and meetings for Account Executive teams
• Manage MRR quotas and report progress and pipeline to the VP, Strategic Accounts
• Help support full cycle sales representatives in prospecting/discovery/demo/negotiation best practices
• Hold team accountable to weekly/ monthly/ quarterly goals
• Ownership of Salesforce CRM best practices and data integrity
• Other duties as assigned

Manager, Strategic Sales

• Track, analyze, and communicate performance metrics: own regular reporting and KPIs for Customer Support; identify trends, areas for improvement, and provide actionable insights to leadership
• Define tooling requirements: act as a business owner and power user of Freshdesk and related tools; define requirements, monitor adoption, and partner with Systems/IT for configuration and implementation
• Streamline support processes: design and recommend workflows, automations, and process improvements that reduce friction, scale with growth, and improve customer/agent experience
• Refine AI support strategy: drive initiatives that leverage AI to deliver faster, more accurate customer help and improve agent efficiency
• Drive Customer Support strategy: design and deliver critical initiatives that strengthen the Support function’s impact on renewals, retention, and overall customer success
• Provide thought leadership: research and apply industry-leading support operations methodologies
• Build scalable initiatives: develop proactive programs, processes, and prevention strategies that improve efficiency
• Partner cross-functionally on data and systems projects: collaborate with Systems, Product, and Analytics teams to design metrics, align data definitions, improve tooling, and drive data-informed decision making
• Partner with leadership: act as a trusted advisor to the Support Leadership Team, providing visibility, insights, and recommendations to enable data-driven decisions

Customer Support Operations Lead

• Manage long-term customer relationships as a trusted advisor for strategic customers.
• Work with executive stakeholders and champions to provide high level of service and ensure ROI.
• Execute thoughtful product adoption across customer organizations.
• Partner cross-functionally with sales, onboarding, and product teams.
• Develop long-term relationships leading to high adoption, retention, and customer satisfaction.
• Ensure delightful experiences for clients during all stages of the customer journey.
• Strategize with customers to meet and exceed target goals and ROI.
• Handle escalations and work cross departmentally to issue resolution.
• Set, drive and guide project expectations with executive stakeholders.
• Facilitate change management across key stakeholders and roles.
• Ensure customers are successful with the product post onboarding and act as subject matter expert in the R365 platform.
• Partner with the Sales team on expansion and growth opportunities.
• Infuse clients with industry best practices to help them grow and thrive.
• Facilitate client meetings and participate/lead sessions at user groups and client facing webinars.
• Track and drive key client metrics such as usage, health, CSAT, and net promoter scores.
• Maintain healthy Salesforce and Gainsight records.
• Track product enhancements and provide transparent communication with stakeholders.
• Responsible for reaching assigned targets for customer KPI’s and customer retention.

Senior Customer Success Manager

• Introduce Restaurant365 platform to restaurant groups with 1 to 8 locations to drive operational and financial transformation
• Forge strong relationships with key decision-makers in the restaurant industry and convert prospects into clients
• Achieve and exceed sales targets and quotas; drive revenue and product adoption
• Monitor industry trends and competitor activity to inform strategy
• Work as part of Sales Growth – Field Sales team in a remote Phoenix territory

DevOps Engineer

• Design and optimize CI/CD pipelines and infrastructure automation solutions using Terraform, Ansible, GitLab CI/CD, and ArgoCD
• Build and support containerized environments (AKS, EKS, ECS, Kubernetes, Docker)
• Develop and maintain automation scripts (Python, Bash, PowerShell, YAML)
• Manage cloud services in AWS and/or Azure with a strong understanding of configuration standards and security-first principles
• Solve diverse, mid-level technical challenges and apply sophisticated troubleshooting techniques to identify and resolve root causes of deployment or system failures
• Partner with delivery teams (goal ratio 3:1) to provide DevOps support, including infrastructure automation, CI/CD pipeline delivery, and reliability best practices
• Collaborate with developers, architects, and IT to ensure effective and secure service delivery
• Contribute to system monitoring, performance tuning, and incident response
• Maintain and improve documentation of infrastructure, automation processes, and standards
• Adapt existing patterns and propose improvements to increase automation efficiency and system reliability
• Participate in design reviews and provide constructive feedback to peers
• Share knowledge with DevOps peers and delivery teams, fostering adoption of best practices
• Stay current on industry trends and recommend new technologies or practices where applicable

DevOps Engineer III

Engineer

• Ensure technologies supporting TAM/SAM monitoring, territory intelligence, and RevOps initiatives are set up, integrated, and optimized; act as platform subject-matter expert and trusted advisor to GTM leadership; lead evaluations of emerging GTM and AI tools.
• Continuously monitor and refine TAM and SAM models using AI; manage and advance territory intelligence tool; develop and maintain frameworks for territory design, optimization, and capacity planning.
• Partner with data hygiene team to monitor and improve data integrity across GTM systems; own and administer RingLead (or similar tools); serve as program lead for data hygiene projects; design and implement end-to-end automation workflows leveraging AI, APIs, and system integrations.
• Champion evaluation and deployment of AI tools for RevOps; support creation of AI agents for data hygiene, TAM/SAM updates, forecasting, and reporting; evangelize AI adoption across GTM and drive change management.
• Partner with GTM, Analytics, and Technology teams to build dashboards and reports; translate complex AI technology and data into actionable insights impacting pipeline health, forecasting, and territory strategy; act as strategic partner to RevOps leadership.

Data Intelligence Engineer

Product Manager

• Own specific areas of the R365 product integrations
• Thrive in a fast-paced, flexible work environment where you’ll have the opportunity to lead a robust mission-critical product offering
• Drive, develop and maintain the R365 Integration Roadmap, along with its 18-mo vision
• Select, design, and write user stories for the Integration Scrum Team
• Evaluate and prioritize features, bugs and program debt
• Collaborate with other teams to prioritize, scope, design, and deliver the most impactful enhancements needed to fortify and enhance our existing suite of integrations
• Create and maintain comprehensive documentation for integrations, including usage metrics, user guides, release notes, and technical documentation
• Communicate and present product information at company events
• Conduct customer interviews
• Partner with other teams to ensure each integration is adopted correctly
• Work with the Go to Market (GTM) team to document and launch product updates
• Develop an understanding of the market and what data points drive successful restaurant businesses
• Support the R365 Product by identifying opportunities with integrations, understanding features and capabilities to make recommendations regarding customer experience and product usage

Product Manager, Integrations

Product Designer

• Restaurant365 is a SaaS company disrupting the restaurant industry and provides cloud-based platform for accounting and back-office operations.
• We are seeking a highly skilled leader to drive R365’s workforce optimization strategy across Elite Talent, Offshore Resources, and AI Enablement.
• This role will have full ownership of R365’s Offshoring strategy while also shaping and executing workforce design frameworks that balance onshore, offshore, and AI solutions.
• The successful candidate will partner closely with People, Finance, and Business Leaders to ensure the right work is aligned to the right structure, maximizing talent density, efficiency, and long-term scalability. They will oversee the transformation of our contingent workforce, lead internationalization initiatives such as EOR-to-entity transitions and provide executive-level insights on workforce decisions that directly connect to cost savings, efficiency gains, and future-ready growth.

Workforce Design Lead

• Restaurant365 is a SaaS company disrupting the restaurant industry. Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
• The Senior Customer Success and Support (CS&S) Data Programs Analyst is a critical connector between the Customer Success organization and Data/Analytics, translating business priorities into actionable data solutions. Reporting to the Sr. Director of Customer Strategy and Operations, this role leverages analytics to evaluate processes, define requirements, and deliver high-impact recommendations and data-driven insights.
• Through close collaboration with business leaders and technical teams, this analyst identifies opportunities to enhance processes, products, and services through data, driving business growth, improving customer experiences, and increasing operational efficiency.
• This role leads high-priority CS&S analytics programs, designs scalable analytics systems, and fosters cross-functional collaboration to ensure strategic data programs are successfully executed.

Senior Customer Success & Support Data Programs Analyst

Program Manager

• Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
• The Customer Success Operations Program Manager will play a key role in ensuring the successful execution of strategic initiatives within our Customer Success and Support (CS&S) organization. Reporting to the Sr. Director of Customer Strategy and Operations, this role will partner with leaders and teams across CS&S and the broader business to track progress, address challenges, and remove roadblocks that could delay key projects. Your ability to translate complex projects into actionable steps and measurable results will be key to our success.

Instructional Video Designer

Senior Events Manager

People Operations Generalist

Business Applications Analyst

Senior Integrations Engineer

Account Executive, SMB Growth

Outside Sales Representative

Outside Sales Rep

Business Development Representative

Customer Success Manager

Accounts Receivable, Collections Specialist

Support Specialist, POS

Support Specialist, Operations

Senior Partner and Channel Operations Manager

Support Specialist, Workforce

Manager, Strategic Sales

Customer Support Operations Lead

Senior Customer Success Manager

Outside Sales Representative

DevOps Engineer III

Data Intelligence Engineer

Product Manager, Integrations

Workforce Design Lead

Senior Customer Success & Support Data Programs Analyst

Customer Success Program Manager