Restaurant365

Account Executive

• Work with Manager, Major Accounts and Sales Development team to identify and sell into specified national restaurant brands with 50-499 total locations, and their franchisees.
• Generating pipeline that leads to closed revenue and quota attainment.
• Selling on value and return on investment vs. features & functions.
• Uncovering pain points and business impact that maps back to our solutions.
• Demonstrating adaptability and flexibility as part of an ever-growing team.
• Manage entire sales cycle from self-sourcing new opportunities to close.
• Ensure new Customers remain on track to “go live” in implementation, post-sale.
• Maintain accurate pipeline and forecast.
• Network with existing customers and vendor partners to build and maintain long-lasting business relationships.
• In-depth knowledge of the R365 platform to present to prospective clients.
• Continual industry research to identify trends in the marketplace.
• Work with Sales Engineers to perform complex demos, conduct requirements analysis & scoping.
• Utilize a systematic approach and process on a new opportunity from start to finish in order to close business.
• Other duties as assigned.
• Occasional travel may be required.

Account Executive – Major

Data Analyst

• Partner with stakeholders to understand business questions and support reporting needs
• Help maintain dashboards and KPIs
• Build, update, and maintain dashboards and reports in Domo for business stakeholders
• Assist with trend analysis and performance monitoring
• Support forecasting, planning, and recurring reporting processes
• Provide clear, well-documented analyses that support business decision-making
• Participate in requirement gathering sessions and stakeholder check-ins
• Collaborate with other analysts, analytical engineers, and data engineers for accurate reporting

Data Analyst, Business Analytics

Recruitment

• Own Talent Acquisition end to end across the organization, including strategy, delivery, and operational excellence
• Translate business needs into clear hiring priorities, pipeline strategies, and hiring plans
• Build and operationalize TA OKRs tied to business outcomes, workforce strategy, and team optimization
• Lead, mentor, coach, and develop a team of recruiters and coordinators
• Set clear expectations across quality of hire, recruiting velocity, hiring manager partnership, and candidate experience
• Establish operating rhythms that drive accountability and execution (weekly req reviews, pipeline health checks, priority hiring calibration)
• Own and scale R365’s Mexico hiring strategy as a key driver of global capacity and business efficiency
• Ensure a consistent hiring bar across geographies through structured interview design, calibration, and competency alignment
• Partner cross-functionally with People Ops, People Tech, Legal, Finance, and IT to ensure Mexico hiring operations are scalable and compliant
• Build sourcing strategies and talent market insights specific to Mexico and future global expansion regions
• Operationalize structured hiring practices across the company, including competency-based evaluation and consistent selection discipline
• Implement and continuously improve interview process standards for all roles across the organization
• Support talent density outcomes by building stronger hiring decisions, better signal quality, and clear calibration across hiring teams
• Utilize AI within Talent Acquisition to improve sourcing, screening, candidate engagement, and recruiting productivity
• Mentor hiring managers on how to leverage AI for role definition, interview preparation, and evaluation consistency
• Own ATS outcomes while partnering with People Ops and People Tech on system configuration, integrations, and ongoing optimization
• Operationalize and integrate recruiting tools and automation to improve speed, consistency, and recruiter productivity
• Ensure recruiting data is clean, reliable, and used consistently across the organization
• Improve quality, efficiency, and consistency in TA reporting and data usage
• Provide regular reporting to senior leadership on TA performance, hiring progress, and TA OKRs
• Establish visibility into funnel performance, pipeline health, time to fill, offer acceptance, and hiring outcomes across geographies

Director, Talent Acquisition

Manager

• Lead the development, execution, and optimization of paid media campaigns across platforms including Google, Bing, LinkedIn, Meta (Facebook/Instagram), YouTube, and others.
• Align channel strategies with broader demand generation goals to maximize pipeline and ROI.
• Manage the end-to-end media calendar and ensure timely execution of campaigns.
• Serve as the primary point of contact for Restaurant365’s paid media agency.
• Own the paid media budget, including allocation, pacing, forecasting, and reconciliation.
• Make real-time adjustments to maximize efficiency and deliver against CPL and Build Value+ targets.
• Monitor KPIs and deliver reporting on campaign performance (e.g., impressions, clicks, CPL, Qualified Rate, pipeline contribution, ROI).
• Work closely with Marketing Operations to ensure accurate tracking and attribution.
• Test, learn, and iterate to continuously improve campaign results.
• Partner with the Demand Generation team on account-based marketing initiatives by leading the media strategy, targeting, and execution for identified high-value accounts and segments.
• Leverage tools like 6sense, LinkedIn Matched Audiences, and custom audiences for precision targeting.
• Collaborate with Field Marketing, SEO, Content, Creative, and Sales to ensure campaign alignment and effective messaging.
• Partner with the SEO and Content teams on landing page testing and conversion rate optimization.
• Manage day-to-day operations within advertising platforms and coordinate with Marketing Ops to maintain UTM standards, tracking, and integrations.
• Identify opportunities to evolve the digital marketing tech stack and workflows.
• Other duties as assigned.

Digital Advertising Manager

Marketing

• Lead the design and execution of expansion marketing programs that generate pipeline and revenue through upsell and cross-sell across the existing customer base.
• Partner with Customer Success and Sales to identify, prioritize, and target expansion opportunities using product usage signals, attach gaps, account context, and opportunity data.
• Translate product launches, new features, and solution bundles into expansion plays that drive meetings, pipeline creation, and revenue impact.
• Own the end-to-end webinar program as a revenue conversion channel, including topic strategy, promotion, live execution, and post-event conversion campaigns.
• Design and manage multi-channel expansion campaigns across email, webinars, in-app, and customer channels with direct accountability for pipeline and revenue contribution.
• Own customer advocacy, third-party review, and customer proof programs used to drive expansion, including proactive sourcing and packaging of success stories, testimonials, peer references, and review content aligned to sales enablement needs.
• Create expansion enablement assets and campaign kits for Customer Success and Sales to drive conversion from marketing touch to revenue conversation.
• Leverage marketing automation platforms and AI-driven tools to operationalize targeting, personalization, expansion workflows, and performance optimization.
• Own conversion performance from expansion campaigns into sales conversations and pipeline creation, in partnership with Customer Success and Sales.
• Measure and report on campaign performance across expansion pipeline, conversion rates, product attach rates, and revenue impact, and translate insights into optimization actions.
• Other duties as assigned.

Customer Marketing Manager

DevOps Engineer

• The Site Reliability Engineer II will be responsible for supporting, enhancing, and maintaining Restaurant365’s cloud infrastructure and applications.
• Collaborate with DevOps, development, and infrastructure teams to resolve moderately complex issues, propose improvements, and strengthen the reliability, scalability, and security of our SaaS platform.
• Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis.
• Identify and automate manual processes to improve efficiency and reduce risk.
• Enhance and evolve monitoring tools and platforms to improve observability.
• Promote and apply best practices for reliability, scalability, and performance across engineering.
• Implement and support cloud automation using Terraform, Ansible, or CloudFormation.
• Work within change management protocols to provide maximum uptime for production systems.
• Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis.
• Partner with developers, architects, vendors, and IT teams to ensure reliable system operations.
• Research and remediate vulnerabilities in coordination with security teams.
• Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures.

Site Reliability Engineer II

• Proactively source candidates in Mexico and the United States using LinkedIn Recruiter, job boards, internal databases, referrals, and targeted outreach strategies
• Conduct candidate outreach, engagement, and screening calls primarily in English, with Spanish as needed for Mexico-based candidates
• Build and maintain strong talent pipelines for corporate, technical, and professional roles across multiple locations
• Partner closely with Restaurant365 recruiters and hiring managers to understand role requirements and hiring priorities
• Screen candidates for skills, experience, communication ability, and cultural alignment
• Track candidate activity, pipeline progress, and outcomes accurately in the applicant tracking system (ATS)
• Coordinate interviews across time zones and support the end-to-end recruiting process as needed
• Deliver a high-quality, professional candidate experience aligned with Restaurant365’s employer brand
• Meet or exceed sourcing and recruiting KPIs, including response rates, pipeline health, and time-to-fill support

Recruiter

Customer Support

• Support customers via tickets, live chat, and outbound phone
• Ask targeted questions to quickly understand and resolve customer issues
• Guide customers through Restaurant365 workflows and best practices
• Troubleshoot common issues using support tools and knowledge base resources
• Escalate complex issues to the appropriate team with clear notes and context
• Manage a personal ticket queue while meeting SLA and quality expectations
• Participate in live chat rotations
• Identify recurring issues and suggest documentation improvements
• Demonstrate reliable and punctual attendance across assigned shifts, including remote or hybrid setups

Support Specialist

• Provide technical support for Restaurant365 platform
• Manage customer communications through tickets, live chat, and outbound phone support
• Gather detailed technical and business information from customers to troubleshoot reported issues
• Diagnose configuration, workflow, and data-related issues and deliver accurate solutions
• Educate customers on Restaurant365 system functionality and best practices
• Route non-technical or non-applicable issues to appropriate teams when necessary
• Identify, document, and escalate suspected software defects with clear reproduction steps and impact details
• Participate in live chat rotations
• Manage a personal queue of customer tickets while meeting SLA and quality standards
• Identify gaps in internal and customer-facing documentation and contribute improvements
• Assist Support leadership in rolling out new platform features or workflows
• Demonstrate reliable and punctual attendance across assigned shifts, including remote or hybrid setups, while ensuring clear and timely communication with management regarding availability, scheduling changes, or unforeseen delays — particularly when supporting customers across multiple time zones

Support Specialist, Technical

Designer

• Design and create custom instructional videos.
• Design and create custom content videos including animations and motion graphics.
• Develop, create, and package SCORM-compliant curriculum.
• Create and author scripts, narration, and on-screen text that simplify complex product concepts.
• Collaborate with instructional designers to develop storyboards that align instructional intent with video creation.
• Scope and manage multiple concurrent projects, determining level of effort (LOE), project timelines, and sequencing to meet delivery deadlines.
• Organize and manage project assets—intaking, cataloging, and maintaining footage and production libraries to ensure version control and efficient reuse.
• Maintain visibility into all assigned deliverables by updating project milestones, task progress, and PSA records for team alignment and reporting.
• Manage established AI-assisted workflows to streamline production and improve quality.
• Collaborate cross-functionally with editors, instructional designers, and project leads to ensure consistent, high-quality project deliverables.
• Other duties as assigned.

Instructional Video Designer

Director

• Oversee the end-to-end revenue recognition process, ensuring compliance with ASC 606 and other applicable accounting standards
• Partner with Sales, Operations, and Legal teams to review contracts and identify revenue implications
• Monitor deferred revenue, accruals, and reconciliations to ensure accuracy and completeness; drive improvements in revenue forecasting, reporting, and analysis
• Manage cash flow, banking relationships, and liquidity; oversee daily cash operations, disbursements, investments, and account reconciliations
• Develop and maintain cash flow forecasting models and optimize treasury policies, banking structures, and controls
• Lead administration of commission plans, ensuring timely and accurate calculations, accruals, and payments; collaborate with Sales Operations and HR on plan structures
• Manage and mentor accounting staff; partner with FP&A, Sales, and Executive leadership to provide insights into revenue, cash flow, and compensation impacts
• Support external audit, tax, and compliance requirements related to revenue, treasury, and compensation; drive process automation and system enhancements to strengthen internal controls

Director, Revenue Recognition

Artificial Intelligence

• Define and maintain a clear AI product strategy and multi-year roadmap that cuts across all R365 product pillars (Accounting, Inventory & Sales, Workforce & Payroll, Platform, etc.)
• Lead end-to-end execution of strategic AI initiatives that span multiple product lines, acting as the initiative owner responsible for outcomes, not just outputs
• Ground AI strategy in a deep understanding of restaurant operators’ pain points, jobs-to-be-done, and desired outcomes, not just AI technology for its own sake
• Lead structured discovery for AI initiatives to validate problems, solutions, and value before large-scale investment
• Define and run the operating rhythm for AI initiatives across Product, Engineering, R&D Operations, and Go-To-Market teams

Director, Strategic Initiatives – AI

• Drive Results: Unleash your sales prowess by introducing our game-changing platform to restaurant groups with 1 to 8 locations. You'll be the catalyst for their operational and financial transformation.
• Build Connections: Forge strong relationships with key decision-makers in the restaurant industry. Your charisma and expertise will turn prospects into loyal clients.
• Achieve Greatness: Crush your sales targets and set new benchmarks for success. Your drive and strategy will directly contribute to our mission of being “Best in Class.”
• Stay Ahead: Keep your finger on the pulse of industry trends and competitor moves. Your insights will shape our strategies and keep us ahead of the curve.

Account Executive, Commercial Sales

Full-stack Engineer

• Define and enable data architecture and engineering standards across Product Lines, ensuring consistent patterns for modeling, storage, access, governance, and responsible AI/ML usage.
• Lead data-focused architecture reviews and technical governance for new products, platform initiatives, and AI/ML solutions, with particular emphasis on scalable, secure use of Snowflake and related cloud data services.
• Own the reference architectures for enterprise data platforms, including Snowflake-based warehouses/lakehouses, streaming/real-time data, semantic models, and analytics/BI consumption patterns used across product teams.
• Partner with Product, Engineering, Infrastructure, and Security to design data platforms that support analytics, reporting, operational workloads, and AI/ML use cases, ensuring clear data contracts and safe pathways for AI feature development.
• Drive modernization of legacy schemas, ETL/ELT pipelines, and reporting stacks into scalable, cloud-native data and AI platforms with clear service and data domain boundaries, leveraging Snowflake and modern orchestration tooling where appropriate.
• Define and promote patterns for data contracts, event-driven architecture, and CDC/streaming feeds that enable reliable, low-latency data sharing across systems and make high-quality data continuously available for AI/ML workloads.
• Establish standards and best practices for data quality, lineage, observability, cataloging, and governance (including privacy, security, and compliance requirements) so AI/ML features are built on trustworthy, well-understood datasets.
• Partner with AI and engineering teams to design data and feature platforms that power modern AI workloads (e.g., feature stores, vector search, retrieval-augmented generation, and model-serving integrations), including how these are realized on Snowflake and adjacent services.
• Anticipate long-term risks in data growth, performance, reliability, and cost (including Snowflake usage and storage/compute patterns), and design solutions that prevent systemic issues across products and environments.
• Mentor architects, principal engineers, and data engineers across teams, raising organizational maturity in data and AI architecture and accelerating adoption of shared patterns for Snowflake, data contracts, and AI/ML enablement.
• Operate as a trusted technical advisor to executives and senior leaders, translating data and AI architecture decisions into clear business value, risk tradeoffs, and roadmap implications.
• Represent the company in data and AI technical communities, helping position Restaurant365 as a leading data-driven and AI-enabled SaaS platform.

Principal Software Architect, Data, AI, ML

• Own and evolve the end-to-end architecture for core Platform services, including identity, permissions, workflow, integration, and shared domain capabilities.
• Define clear service boundaries, contracts, and patterns that enable modularity, reusability, and safe change across the platform.
• Shape and advance the platform’s marketplace and extensibility architecture, including API exposure patterns, eventing and webhook models, app/extension sandboxing, and partner integration approaches that allow third parties and internal teams to build safely on top of R365.
• Lead platform-focused architecture reviews and technical governance, ensuring consistency with enterprise architecture and long-term strategy.
• Partner with Product, Engineering, Infrastructure, and Security to embed platform-first and marketplace-ready thinking into roadmaps and execution plans, aligning platform investments with ecosystem and extensibility goals.
• Drive modernization of legacy components into well-defined platform services and extension points, aligning teams on migration strategies, sequencing, and success criteria.
• Establish and maintain reference architectures, patterns, and frameworks (including marketplace and integration blueprints) that product teams can adopt to build on the platform efficiently.
• Anticipate platform-level risks (scalability, reliability, performance, security, data integrity, and ecosystem complexity) and design long-term solutions that prevent systemic issues.
• Mentor architects and principal engineers across product lines, raising architectural maturity and promoting shared platform and marketplace patterns and practices.
• Provide deep architectural guidance on complex cross-team initiatives, acting as a key decision-maker for platform and marketplace-related tradeoffs.
• Represent the Platform architecture in cross-functional forums, translating technical direction—especially around extensibility and ecosystem growth—into clear business value and outcomes.
• Contribute to external technical communities as a platform subject-matter expert, reinforcing R365’s position as a leading, extensible SaaS platform provider