AI Business Analyst
Restaurant365
full-time
Posted on:
Location Type: Remote
Location: Mexico
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About the role
- Partner with Business Unit leaders and end users to understand workflows, pain points, and opportunities for AI agents and automation.
- Facilitate discovery sessions to define success criteria, value hypotheses, functional requirements, and adoption plans.
- Translate business needs into clear user stories, process maps, and solution designs.
- Configure and implement AI agents in Glean, including intents, knowledge sources, guardrails, escalation paths, and user experiences.
- Build, test, and maintain Workato recipes to automate business processes and orchestrate integrations across systems.
- Develop reusable components (templates, standards, connectors, patterns) to accelerate delivery and ensure consistency.
- Implement error handling, monitoring, logging, and alerting for reliability and operational support.
- Partner with system owners and content stewards to improve knowledge quality, data accessibility, and source-of-truth alignment for agent performance.
- Support content curation and indexing strategies to improve retrieval quality and reduce hallucinations or incorrect actions.
- Collaborate with IT & Infosec to implement role-based access, data handling standards, and secure-by-design practices for agents and automations.
- Define and track KPIs such as time saved, cycle-time reduction, error-rate reduction, agent containment, and user satisfaction.
Requirements
- 2+ years of experience in business process analysis, operations analysis, IT systems analysis, or automation delivery.
- Demonstrated experience delivering workflow automations and/or integrations (iPaaS experience strongly preferred).
- Strong requirements gathering, documentation, and stakeholder management skills, with the ability to communicate across technical and non-technical audiences.
- Working knowledge of APIs, SaaS systems, data flows, and integration concepts (auth, webhooks, JSON, error handling).
- Practical understanding of LLM/AI concepts (prompting, retrieval, grounding, guardrails, evaluation) and how they apply to business workflows.
- High attention to detail, strong judgment, and an ownership mindset.
- PREFERRED QUALIFICATIONS
- · Experience with Workato (recipes, connectors, triggers/actions, environments, deployment practices).
- · Experience with Glean (knowledge sources, search/assistant experiences, agents, governance).
- · Familiarity with enterprise SaaS commonly used in business operations (ERP, HRIS, ITSM, CRM, Finance systems).
- · Experience with change management, training, and adoption strategies for new tools/processes.
- · Exposure to security and compliance practices for automation (least privilege, audit logging, data classification).
Benefits
- Professional development
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process analysisoperations analysisIT systems analysisautomation deliveryworkflow automationsintegrationsAPIsdata flowsLLM conceptserror handling
Soft Skills
requirements gatheringdocumentationstakeholder managementcommunicationattention to detailjudgmentownership mindset