Salary
💰 $185,000 - $220,000 per year
About the role
- Resource Innovations (women-led energy transformation firm) seeks a Client Delivery Director for the Pacific Northwest
- Oversee the Customer Program Delivery Team and serve as trusted partner to clients across Oregon, Washington, and Idaho
- Responsible for resource planning, budgeting, forecasting, and driving innovation and continuous improvement in program delivery
- Build upon and enhance successful programs and identify opportunities for strategic growth
- Oversee 3–4 Managers and supporting team members administering a mature business energy efficiency portfolio (small business, EV, residential, large commercial)
- Lead and strengthen strategic client relationships; engage directly with client leadership to co-develop strategies
- Translate client priorities into actionable delivery plans and resolve client concerns
- Ensure quality of services, contract compliance, achievement of performance metrics, and delivery schedules
- Secure staffing and resources, maintain financial accountability, and collaborate with Business Development
- Provide accurate forecasts and strategic insights; mentor and develop staff
- Other duties as assigned
Requirements
- Located in the PNW (Portland, Seattle, etc.) region
- Bachelor’s degree
- 7+ years managing or implementing energy efficiency, demand response, or load management programs for North American utilities
- 5+ years of team leadership experience with a track record of driving strong client engagement and results
- 3+ years working with utilities in the Northwest, with knowledge of regional priorities, key regulatory rulings, and energy efficiency program structures
- Proven ability to design and deliver innovative solutions that align with client strategic goals and improve existing program outcomes
- Ability to travel up to 25% of the time
- Preferred: Master’s Degree