Resource Innovations

Delivery Services Director

Resource Innovations

full-time

Posted on:

Origin:  • 🇺🇸 United States • Oregon, Washington

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Salary

💰 $185,000 - $220,000 per year

Job Level

Lead

About the role

  • Resource Innovations (women-led energy transformation firm) seeks a Client Delivery Director for the Pacific Northwest
  • Oversee the Customer Program Delivery Team and serve as trusted partner to clients across Oregon, Washington, and Idaho
  • Responsible for resource planning, budgeting, forecasting, and driving innovation and continuous improvement in program delivery
  • Build upon and enhance successful programs and identify opportunities for strategic growth
  • Oversee 3–4 Managers and supporting team members administering a mature business energy efficiency portfolio (small business, EV, residential, large commercial)
  • Lead and strengthen strategic client relationships; engage directly with client leadership to co-develop strategies
  • Translate client priorities into actionable delivery plans and resolve client concerns
  • Ensure quality of services, contract compliance, achievement of performance metrics, and delivery schedules
  • Secure staffing and resources, maintain financial accountability, and collaborate with Business Development
  • Provide accurate forecasts and strategic insights; mentor and develop staff
  • Other duties as assigned

Requirements

  • Located in the PNW (Portland, Seattle, etc.) region
  • Bachelor’s degree
  • 7+ years managing or implementing energy efficiency, demand response, or load management programs for North American utilities
  • 5+ years of team leadership experience with a track record of driving strong client engagement and results
  • 3+ years working with utilities in the Northwest, with knowledge of regional priorities, key regulatory rulings, and energy efficiency program structures
  • Proven ability to design and deliver innovative solutions that align with client strategic goals and improve existing program outcomes
  • Ability to travel up to 25% of the time
  • Preferred: Master’s Degree