Resolv Global

Customer Support

• Support growing US-based customer support operations
• Handle customer inquiries via phone, email, and chat
• Resolve customer inquiries and technical issues
• Maintain accurate customer records in the company's systems
• Collaborate with internal teams to escalate complex issues

Customer Service Representative, Bilingual

Account Executive

• Handle inbound sales and customer service calls
• Assist customers with program information and enrollment
• Provide callback options when requested
• Deliver a positive and engaging customer experience

Inbound Sales Representative

Sales

• Handle inbound calls from prospective patients
• Build rapport quickly and create a professional first impression
• Understand caller's needs and answer questions clearly
• Explain the appointment and certification process
• Guide patients toward booking an appointment
• Work toward daily and weekly booking targets
• Maintain accurate notes and follow-ups in the CRM

Inbound Sales Agent – Appointments

• Assist customers with account registration, identity verification, password resets, and login issues
• Help customers navigate the website and mobile wagering app
• Support customers with deposits, withdrawals, account funding questions, and general account functionality
• Answer general questions about horse racing wagers, betting terminology, race schedules, and account activity without providing betting advice
• Troubleshoot common technical issues involving the website, mobile app, or account access
• Respond to customer questions through phone, email, and chat while managing multiple systems at once
• Accurately document customer interactions and outcomes in internal systems
• Escalate technical, account, or payment-related issues when appropriate
• Remain active and available throughout assigned shifts, especially during major racing events and other peak periods
• Maintain professionalism, urgency, and accuracy while handling high customer volumes
• Follow established procedures and remain engaged throughout live operations

Resolv Global

Customer Service Representative, Bilingual

Inbound Sales Representative

Inbound Sales Agent – Appointments

Seasonal Customer Support Agent

Customer Support Agent