Customer Service Representative, Bilingual

Resolv Global

Customer Service Representative supporting US customers through phone and chat from Mexico. Requires strong English communication and BPO experience in a remote environment.

Posted 5/16/2026full-timeRemote • 🇲🇽 MexicoMid-LevelSenior💰 $5 per hourWebsite

About the role

Key responsibilities & impact

Support growing US-based customer support operations
Handle customer inquiries via phone, email, and chat
Resolve customer inquiries and technical issues
Maintain accurate customer records in the company's systems
Collaborate with internal teams to escalate complex issues

Requirements

What you’ll need

Previous US BPO / call center experience
Excellent spoken and written English
Strong customer service and communication skills
Experience handling inbound and/or outbound customer interactions
Ability to multitask and work efficiently across multiple systems
Professional, reliable, and detail-oriented mindset
Comfortable working in structured remote environments

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Resolv Global Website LinkedIn All Job Openings 51 - 200 employees Founded 2022 🤝 B2B 🎯 Recruiter B2B
Recruitment Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide. Customer Service Representative, Bilingual 🔥 0 minutes ago 🇲🇽 Mexico – Remote 💵 $5 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support growing US-based customer support operations
Handle customer inquiries via phone, email, and chat
Resolve customer inquiries and technical issues
Maintain accurate customer records in the company's systems
Collaborate with internal teams to escalate complex issues 🎯 Requirements
Previous US BPO / call center experience
Excellent spoken and written English
Strong customer service and communication skills
Experience handling inbound and/or outbound customer interactions
Ability to multitask and work efficiently across multiple systems
Professional, reliable, and detail-oriented mindset
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Hard Skills & Tools

customer support operationstechnical issue resolutioncustomer record maintenanceinbound customer interactionsoutbound customer interactions

Soft Skills

strong customer service skillscommunication skillsmultitaskingprofessional mindsetreliabledetail-oriented