Seasonal Customer Support Agent

Resolv Global

Customer Support Agent assisting customers of a regulated online horse racing wagering platform. Role includes troubleshooting issues and guiding users through the platform functionalities.

Posted 4/16/2026part-timeRemote • Arizona, Florida, Idaho, Kansas, Kentucky, Louisiana, Montana, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $13 per hourWebsite

About the role

Key responsibilities & impact

Assist customers with account registration, identity verification, password resets, and login issues
Help customers navigate the website and mobile wagering app
Support customers with deposits, withdrawals, account funding questions, and general account functionality
Answer general questions about horse racing wagers, betting terminology, race schedules, and account activity without providing betting advice
Troubleshoot common technical issues involving the website, mobile app, or account access
Respond to customer questions through phone, email, and chat while managing multiple systems at once
Accurately document customer interactions and outcomes in internal systems
Escalate technical, account, or payment-related issues when appropriate
Remain active and available throughout assigned shifts, especially during major racing events and other peak periods
Maintain professionalism, urgency, and accuracy while handling high customer volumes
Follow established procedures and remain engaged throughout live operations

Requirements

What you’ll need

Previous customer service, contact center, or support experience preferred
Experience supporting online platforms, mobile apps, account access, payments, or technical troubleshooting is a plus
Comfortable working in a fast-paced, high-volume support environment
Strong written and verbal English communication skills
Comfortable using multiple systems, browser tabs, and tools at the same time
Able to quickly learn a new platform, mobile app, and internal support systems
Strong data entry and documentation accuracy
Dependable with excellent attendance and schedule commitment
Comfortable supporting customers on a regulated online wagering platform
Able to stay calm, focused, and professional during major racing events and other busy periods
Reliable internet connection and a quiet work-from-home environment
Previous remote work experience

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Resolv Global Website LinkedIn All Job Openings 51 - 200 employees Founded 2022 🤝 B2B 🎯 Recruiter B2B
Recruitment Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide. Seasonal Customer Support Agent 🔥 34 minutes ago 🌵 Arizona – Remote 💵 $13 / hour ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Assist customers with account registration, identity verification, password resets, and login issues
Help customers navigate the website and mobile wagering app
Support customers with deposits, withdrawals, account funding questions, and general account functionality
Answer general questions about horse racing wagers, betting terminology, race schedules, and account activity without providing betting advice
Troubleshoot common technical issues involving the website, mobile app, or account access
Respond to customer questions through phone, email, and chat while managing multiple systems at once
Accurately document customer interactions and outcomes in internal systems
Escalate technical, account, or payment-related issues when appropriate
Remain active and available throughout assigned shifts, especially during major racing events and other peak periods
Maintain professionalism, urgency, and accuracy while handling high customer volumes
Follow established procedures and remain engaged throughout live operations 🎯 Requirements
Previous customer service, contact center, or support experience preferred
Experience supporting online platforms, mobile apps, account access, payments, or technical troubleshooting is a plus
Comfortable working in a fast-paced, high-volume support environment
Strong written and verbal English communication skills
Comfortable using multiple systems, browser tabs, and tools at the same time
Able to quickly learn a new platform, mobile app, and internal support systems
Strong data entry and documentation accuracy
Dependable with excellent attendance and schedule commitment
Comfortable supporting customers on a regulated online wagering platform
Able to stay calm, focused, and professional during major racing events and other busy periods
Reliable internet connection and a quiet work-from-home environment
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Hard Skills & Tools

customer servicetechnical troubleshootingdata entrydocumentation accuracyaccount registrationidentity verificationpassword resetsaccount fundingmobile app supportonline platform support

Soft Skills

strong written communicationstrong verbal communicationdependabilityprofessionalismurgencyaccuracycalmness under pressurefocusschedule commitmentadaptability