Resolv Global

Customer Support Agent

Resolv Global

contract

Posted on:

Location Type: Remote

Location: Ohio • United States

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Salary

💰 $13 per hour

About the role

  • Assist customers with account registration, identity verification, password resets, and login issues
  • Help customers navigate the website and mobile wagering app
  • Support customers with deposits, withdrawals, account funding questions, and general account functionality
  • Answer general questions about horse racing wagers, betting terminology, race schedules, and account activity without providing betting advice
  • Troubleshoot common technical issues involving the website, mobile app, or account access
  • Respond to customer questions through phone, email, and chat while managing multiple systems at once
  • Accurately document customer interactions and outcomes in internal systems
  • Escalate technical, account, or payment-related issues when appropriate
  • Remain active and available throughout assigned shifts, especially during major racing events and other peak periods
  • Maintain professionalism, urgency, and accuracy while handling high customer volumes
  • Follow established procedures and remain engaged throughout live operations

Requirements

  • Previous customer service, contact center, or support experience preferred
  • Experience supporting online platforms, mobile apps, account access, payments, or technical troubleshooting is a plus
  • Comfortable working in a fast-paced, high-volume support environment
  • Strong written and verbal English communication skills
  • Comfortable using multiple systems, browser tabs, and tools at the same time
  • Able to quickly learn a new platform, mobile app, and internal support systems
  • Strong data entry and documentation accuracy
  • Dependable with excellent attendance and schedule commitment
  • Comfortable supporting customers on a regulated online wagering platform
  • Able to stay calm, focused, and professional during major racing events and other busy periods
  • Reliable internet connection and a quiet work-from-home environment
  • Previous remote work experience
  • Candidates must use their own personal equipment and internet connection for this role.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicetechnical troubleshootingdata entrydocumentation accuracy
Soft Skills
strong written communicationstrong verbal communicationdependabilityprofessionalismcalm under pressureurgencyfocus