RESA Power

Operations

• Evaluate best practices in region and determine standardization plan
• Work with counterparts and company Subject Matter Experts (SMEs) to create field SOPs and standardized templates, test sheets, report MOPs, Work Instructions, etc
• Work together with TSMs, Fields Techs, while performing training and operational audits
• Lead process improvement initiatives
• Summarizes reporting, develops recommendations to improve quality and processes
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; visiting facilities; participating in professional societies
• Evaluate the skills of all technicians in designated territory
• In partnership with the technical writer, continue to develop and maintain a comprehensive catalog of technical training material covering a variety of Power Systems Topics that address gaps in learning identified by the Technician Competency Matrix
• Deliver engaging training materials through hands on, live and virtual training independently or in collaboration with internal and external Subject Matter Experts (SMEs)
• Work with a technical writer and the training program specialist to schedule, coordinate, and follow-up on training for designated employees
• Incorporate data and assessments to measure the success of training course(s) and materials and analyze course feedback; use data to make program improvements and adjustments
• Act as a SME for field technicians providing just-in-time guidance or referring the technician to appropriate guidance materials
• Follow and achieve compliance, accreditation, and business goals including NETA Certification requirements and participation
• Be willing to act as a mentor in our Apprentice and Mentorship Program (AMP)
• Act as a liaison to technical schools in the territory and provide guidance for curriculum and participate in activities at the school including recruiting fairs
• Attend trade shows and present on topics relevant to expertise
• Deliver articles to trade magazines regularly.
• Develops, supports, evaluates, and monitors contract vendor training providers
• Other duties as assigned.

Senior Technical Trainer – Operational Excellence Champion

Manager

• Responsible for direct over-sight of the day-to-day operations of assigned location(s)
• Provide solutions to local business topics (business growth, customer concerns, employee question/concerns, facility issues, etc.)
• Responsible for hiring and training for direct reports
• Conduct interviews, complete job reviews, and act as a mentor for direct reports
• Set and review professional development goals for direct reports
• Ensure staff is motivated and productive
• In partnership with assigned Sr. Management, responsible for setting business strategy and goals for growth
• Able to estimate and quote projects and jobs for customers that meet customer and company expectations
• Cultivate and maintain relationships with internal customers, external customers, and vendors
• Responsible for ensuring month end activities are complete; ensuring reports are submitted as per company schedule
• Responsible for location budget and optimizing expenses; responsible for managing location P&L to company expectations
• Provide leadership to ensure that projects are within scope, schedule, budget, quality, etc.
• Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals
• Work with assigned Sr. Management to ensure continuous improvement and strategic business initiatives are developed and implemented
• Participates in Management meetings regarding the business and facilitates meeting with employees to give direction, distribute company information, etc.
• Prepare variety of reports-management reports, weekly scheduling reports
• Other duties as assigned.

Senior Technical Trainer – Operational Excellence Champion

General Manager