SME – Computer User Support Specialist
Empower AI
Customer Support Specialist
Replo (YC S21)
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Answer customer inquiries via chat, and email
- Document and advocate for customer feedback
- Generate high-quality educational resources for our users
- Work collaboratively with tier 2 support and engineers to triage, and resolve technical issues
Requirements
- 2+ years of previous early-stage SaaS support work, with a bonus for working with a technical product or in the Shopify space
- Experience working with support tools like Pylon, Notion, etc
- Experience working remotely on a global team
- Clear and proficient in written communication in English
- Empathetic, positive, patient, and excited to help users' solve their pain points
- Organized, reliable, independent, and productive
- Comfortable with CSS, HTML and other web development topics
- Aware of what goes into building and improving a software product
- Experienced in providing fast-paced support in a high-growth startup
Benefits
- Health insurance
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CSSHTMLSaaS supporttechnical product supportweb development
Soft skills
written communicationempathypositivitypatienceorganizationreliabilityindependenceproductivity
