Customer Support Enablement Manager
Apollo.io
ApolloSFDC
Senior Computer User Support Specialist
Empower AI
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Provide IT services to respond to customer needs, including Very Important Persons (VIPs)
- Provide prompt referrals and escalations to appropriate IT support options
- Support users of GSA’s internal infrastructure and applications
- Process ticket management and resolution, including clear documentation
- Provide technical assistance by resolving computer problems
- Support hardware/software installation and configuration
- Collaborate to identify and drive solutions for issues impacting GSA environment
Requirements
- Public Trust Clearance (Or ability to obtain)
- ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
- Minimum of 4-9 years of work experience
- One (1) year experience with Windows desktop support
- Two (2) years experience working knowledge of remote tools
- Experience supporting industry standard software products.
- Experience as a remote worker demonstrating time management and self discipline.
- Ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Windows desktop supportticket managementhardware installationsoftware installationtechnical assistanceproblem resolutionremote toolsdocumentation
Soft skills
communicationtime managementself-disciplinecollaboration
Certifications
Public Trust ClearanceITILv4 Foundation Certification
